Support Services Administrator

Victorian Chamber of Commerce and Industry; Greater Shepparton; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Victorian Chamber of Commerce and Industry in Shepparton seeks a motivated Support Services Administrator to deliver high-quality administrative and customer service support to Australian Apprentices and employers.

You will help users access the Apprenticeship Data Management System (ADMS), support apprenticeship claims and incentives, process training contract documentation, respond to enquiries and provide broader administrative support to regional teams.

Qualifications

• Experience in customer service and/or administration.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organisation and time management skills.
• Ability to use Microsoft Office and database systems.
• Ability to understand and apply guidelines, processes and legislation.

Responsibilities

• Supporting apprentices and employers to access ADMS and claim eligible incentives and entitlements.
• Providing information and administrative support relating to Commonwealth incentive and personal support programs.
• Processing and verifying claims and supporting customers with claim lodgements where required.
• Assisting with the Support Loans Program and associated documentation.
• Preparing draft training contracts and processing variation and cancellation documentation.
• Updating apprentice and employer information accurately across relevant systems.
• Responding to inbound enquiries in a friendly, professional and helpful manner.
• Providing accurate information and guidance to apprentices and employers.
• Maintaining detailed records of customer interactions.
• Providing administration support to Regional Managers and Industry Training Consultants.
• Ensuring accurate data entry, confidentiality and compliance with relevant program guidelines.

Skills

Customer service

Administration

Communication

Attention to detail

Organization

Time management

Microsoft Office

Database systems

Guidelines compliance

Adaptability

Tools

Microsoft Office

Job description

Victorian Chamber of Commerce and Industry – Shepparton VIC

Are you an organised, customer-focused professional who enjoys helping people and making sure things are done accurately?

Apprenticeship Support Australia is looking for a Support Services Administrator to join our team in Shepparton. This is a great opportunity for someone with strong customer service and administration skills who enjoys working in a busy, supportive environment and making a positive difference for apprentices and employers.

About the role

As a Support Services Administrator, you will provide high-quality administrative and customer service support to Australian Apprentices and employers.

You will assist customers with accessing and navigating the Apprenticeship Data Management System (ADMS), support apprenticeship claims and incentives, process training contract documentation, respond to enquiries and provide broader administrative support to our regional teams.

Your key responsibilities will include:

• Supporting apprentices and employers to access ADMS and claim eligible incentives and entitlements
• Providing information and administrative support relating to Commonwealth incentive and personal support programs
• Processing and verifying claims and supporting customers with claim lodgements where required
• Assisting with the Support Loans Program and associated documentation
• Preparing draft training contracts and processing variation and cancellation documentation
• Updating apprentice and employer information accurately across relevant systems
• Responding to inbound enquiries in a friendly, professional and helpful manner
• Providing accurate information and guidance to apprentices and employers
• Maintaining detailed records of customer interactions
• Providing administration support to Regional Managers and Industry Training Consultants
• Ensuring accurate data entry, confidentiality and compliance with relevant program guidelines

About you

To succeed in this role, you will bring:

• Previous experience in customer service and/or administration
• Strong communication and interpersonal skills
• A friendly, professional and empathetic approach to customer service
• Excellent attention to detail and accuracy
• Strong organisation and time management skills
• The ability to manage competing priorities in a busy service environment
• Confidence using Microsoft Office and database systems
• The ability to understand and apply guidelines, processes and legislation
• A flexible and adaptable approach to work

Experience working with government programs, apprenticeships, training or employment services would be highly regarded, but is not essential.

Why join us?

You’ll be joining an organisation that is passionate about supporting Victorian businesses and helping apprentices build successful careers. You’ll work with a supportive team where quality customer service, collaboration and taking ownership are valued.

If you are passionate about helping people, enjoy administration and pride yourself on providing excellent customer service, we’d love to hear from you.

Please note that the successful applicant/s will be subject to a range of pre-employment checks including a satisfactory police check, working with children check, work related references and evidence of working rights as a pre-condition of employment.