Support Officer

Queensland Health; Brisbane; Presencial; AUD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12.75% superannuation

17.5% leave loading

24/7 confidential employee support

Flexible leave entitlements

Resumo da oferta

Queensland Health is seeking a Support Officer in Brisbane to collate, review, input, update, and retrieve data in the Surgery Connect Activity Navigator (SCAN). You will maintain knowledge of systems and provide frontline support via phone, email and online channels.

You will engage stakeholders, drive administrative efficiency, identify improvement opportunities, and escalate issues per policy. The role supports alignment with the Department of Health's strategic plan and patient-centric

Qualificações

• Knowledge of medical terminology for patient-centred activities.
• Experience with database utilisation and patient management systems.
• Experience with departmental financial and administrative processes and process improvement.

Responsabilidades

• Collate, review, input, update and retrieve data in SCAN.
• Maintain up-to-date knowledge of systems, processes and policies.
• Provide frontline customer service via telephone, email and online channels.
• Escalate complaints and provide solutions in line with policies.
• Plan and deliver administrative support for the Surgery Connect program.
• Build relationships with internal and external stakeholders to meet policy guidelines.
• Identify opportunities for improvements and assist risk mitigation.

Conhecimentos

Medical terminology

Database utilisation

Patient management systems

Financial & administrative processes

Business improvement

Project coordination

Risk & issue management

Ferramentas

SCAN (Surgery Connect)

Patient management systems

Descrição da oferta de emprego

• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
• The main responsibility of the Support Officer is to collate, review, input, update and retrieve data and documentation from the Surgery Connect Activity Navigator (SCAN), the business unit's patient management database.
• Maintain up-to-date knowledge of systems, processes and policies relating to administrative functions.
• Actively challenge the status quo of administrative support service provision with a view to enhancement through implementation of innovative business process improvement activities.
• Interpret and provide advice on contractual terms based on Surgery Connect Standing Offer Arrangements.
• Provide high-quality customer service by providing frontline support via telephone, email and online communication channels.
• Receive and escalate complaints and provide solutions that achieve positive outcomes in line with Surgery Connect and Queensland Health policies.
• Plan, prioritise and effectively deliver administrative support to support the Surgery Connect program's alignment within the strategic plan of the Department of Health, remaining flexible to adjust to changes and exceptions as they arise.
• Build relationships with key internal and external stakeholders, using strong communication skills to understand requirements to support delivery of service that meets policy guidelines.
• Other duties as required by the Support Team Lead, Patient Team Supervisor, Manager or Director, Surgery Connect.

About you

We are searching for someone who has:

• Demonstrated knowledge and understanding of medical terminology used to deliver patient-centred activities would be highly regarded.
• Demonstrated knowledge and experience with database utilisation and patient management systems.
• Experience, skills and knowledge of departmental financial and administrative processes, with a proven ability to actively participate in business improvement initiatives that deliver more efficient work practices.
• Demonstrated ability to successfully manage a range of activities and projects with conflicting timeframes.
• Provide general administrative support functions across the team that contributes to organisational goals and objectives.
• Identify development opportunities and strive for continuous improvement and support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.