Administration Officer - Information Access Unit

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Government is hiring an Administration Officer for the Information Access Unit at Princess Alexandra Hospital in Brisbane. You will support patients, clinicians and external stakeholders to access health information, manage requests, and ensure confidentiality and compliance with policies and procedures.

The role emphasizes accurate data handling, timely processing and high-quality customer service.

Qualifications

• Organised and customer-focused administration professional with pride in accuracy.
• Confidence using information systems to enter, track and retrieve data, interpret requests and apply policies.

Responsibilities

• Monitor outstanding requests, meet deadlines and contribute to quality audits and service improvements.
• Prepare correspondence, invoices and records for release, including subpoenas, summonses and search warrants.
• Verify authority and identity documentation, maintain tracking registers and ensure patient information remains confidential.
• Assess, register and process requests for medical records, certificates, insurance claims and other health information.

Skills

Customer service

Attention to detail

Communication

Tools

Information systems

Job description

About your roleAs an Administration Officer in the Information Access Unit, you will play a vital frontline support role helping patients, consumers, healthcare professionals and external stakeholders to access health information.In this role, you will:Monitor outstanding requests, meet strict deadlines and contribute to quality audits, administrative processes and service improvement initiatives.Prepare correspondence, invoices and records for release, including requests relating to subpoenas, summonses and search warrants.Verify authority and identity documentation, maintain accurate tracking registers and ensure patient information remains confidential.Assess, register and process requests for medical records, certificates, insurance claims and other health information.This position is a frontline support role and is outside the scope of the Responsible Corporate Workforce Management requirements.About youYou are an organised and customer-focused administration professional who takes pride in delivering accurate, high-quality work.To be successful in this role, you will:Demonstrate confidence using information systems to enter, track and retrieve data, interpret requests and apply relevant policies and procedures.Maintain accuracy and attention to detail when processing information, managing records and completing administrative tasks.Deliver high-quality customer service while building and maintaining positive relationships with clients, colleagues and stakeholders.Communicate clearly and professionally, with strong written skills and the ability to interact effectively with a diverse range of people.Check out our quick tips and application essentials!What we can offer you:We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.Princess Alexandra Hospital:The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.