Support Officer

Queensland Government; Brisbane; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12.75% superannuation

17.5% leave loading

Employee wellbeing & development

Flexible leave entitlements

Descripción de la vacante

Queensland Health is seeking a dedicated Support Officer to join the Surgery Connect team, delivering high-quality administrative support across the SCAN, patient databases and related systems.

You will optimise processes, manage data, answer inquiries by phone, email and online channels, and escalate issues in line with health policies, while building strong stakeholder relationships to support strategic priorities.

Formación

• Knowledge of medical terminology used in patient-centred activities.
• Experience with database utilisation and patient management systems.
• Experience with departmental financial and administrative processes and process improvement.

Responsabilidades

• Collate, review, input, update and retrieve data in SCAN and related databases.
• Maintain up-to-date knowledge of systems, processes and policies for administration.
• Provide frontline customer service via phone, email and online channels.

Conocimientos

Medical terminology

Database proficiency

Administrative processes

Project coordination

Herramientas

Surgery Connect

Descripción del empleo

What you'll doAdhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.The main responsibility of the Support Officer is to collate, review, input, update and retrieve data and documentation from the Surgery Connect Activity Navigator (SCAN), the business unit's patient management database.Maintain up-to-date knowledge of systems, processes and policies relating to administrative functions.Actively challenge the status quo of administrative support service provision with a view to enhancement through implementation of innovative business process improvement activities.Interpret and provide advice on contractual terms based on Surgery Connect Standing Offer Arrangements.Provide high-quality customer service by providing frontline support via telephone, email and online communication channels.Receive and escalate complaints and provide solutions that achieve positive outcomes in line with Surgery Connect and Queensland Health policies.Plan, prioritise and effectively deliver administrative support to support the Surgery Connect program's alignment within the strategic plan of the Department of Health, remaining flexible to adjust to changes and exceptions as they arise.Build relationships with key internal and external stakeholders, using strong communication skills to understand requirements to support delivery of service that meets policy guidelines.Other duties as required by the Support Team Lead, Patient Team Supervisor, Manager or Director, Surgery Connect.About youWe are searching for someone who has:Demonstrated knowledge and understanding of medical terminology used to deliver patient-centred activities would be highly regarded.Demonstrated knowledge and experience with database utilisation and patient management systems.Experience, skills and knowledge of departmental financial and administrative processes, with a proven ability to actively participate in business improvement initiatives that deliver more efficient work practices.Demonstrated ability to successfully manage a range of activities and projects with conflicting timeframes.Provide general administrative support functions across the team that contributes to organisational goals and objectives.Identify development opportunities and strive for continuous improvement and support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate.Why work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.Competitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeing & developmentAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.