Clinical Support Officer (Cancer Services)

Queensland Government; Rockhampton Regional; On-site; AUD 57,000 - 63,000; Full time

Benefits offered by this job

Ongoing Professional Development and教育

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Queensland Government’s Gladstone Hospital Cancer Care Unit seeks a frontline support administrator to assist in delivering chemotherapy support, symptom management and compassionate care for patients and families. You will manage clinical records, respond to enquiries and help coordinate care in a busy hospital setting.

This role emphasizes confidentiality, accuracy, and independent work with strong computer skills and ability to prioritise tasks in a multidisciplinary team.

Qualifications

• Strong computer skills with ability to use word processing, spreadsheets, databases and hospital information systems.
• Confident communication and interpersonal skills with tact, diplomacy and discretion when dealing with patients, visitors and staff.
• Well-developed problem-solving, consultation and negotiation skills.

Responsibilities

• Provide administrative support across Cancer Care Services and Gladstone Hospital to ensure smooth day-to-day operations.
• Act as a welcoming first point of contact for enquiries from patients, families, visitors and staff with professionalism and confidentiality.
• Maintain accurate patient medical records, filing and documentation per hospital policies.

Skills

Computer skills

Interpersonal skills

Problem-solving

Organisational skills

Tools

Hospital information systems

Word processing

Spreadsheets

Job description

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.About us:At Gladstone Hospital's Cancer Care Unit, care goes beyond treatment. You'll be part of a multidisciplinary team supporting people through one of life's most challenging experiences, delivering chemotherapy, managing symptoms and providing emotional support tailored to each patient and their family.Working closely with community organisations and support services, the team helps patients navigate every stage of their cancer journey, ensuring they feel supported, informed and cared for along the way.About the role:Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital, contributing to the smooth day-to-day operation of the service.Act as a welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism, discretion and confidentiality.Maintain accurate patient medical records, filing and documentation in accordance with hospital policies and procedures.Manage competing priorities, work independently with minimal supervision and maintain a reliable, high-quality administrative service in a busy hospital environment.About you:Strong computer skills, with the ability to accurately use word processing, spreadsheets, databases and hospital information systems; Medical terminology knowledge is desirable.Confident communication and interpersonal skills, demonstrating tact, diplomacy and discretion when dealing with patients, visitors and staff.Well-developed problem-solving, consultation and negotiation skills, with the confidence to respond to enquiries and find practical solutions.Strong organisational skills, with the ability to prioritise competing tasks, meet deadlines independently and handle confidential or sensitive information appropriately.What we offer:Total remuneration value of up to $20,836 p.a. is comprised of:An hourly rate between $41.44 - $46.05 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) GL6K696352Applications close: Wednesday, 18 November 2026#Gladstone #BananaFrontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.