Support Engineer - Flexible Work & Impactful IT Support

Bluestone; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Volunteer Leave

Descripción de la vacante

Bluestone is seeking a motivated Support Engineer to join the Service Management team in Sydney. You will deliver desktop and end-user support, manage onboarding/offboarding, and resolve incidents with a focus on customer service and SLAs.

The role involves configuring devices, supporting Microsoft 365/AD, and maintaining Jira records in a fast-paced environment. A proactive, independent but collaborative mindset is essential.

Formación

• Previous experience in a Desktop Support, Service Desk, IT Support, or End User Computing role (must have).
• Strong troubleshooting skills across Windows OS, desktop hardware, software applications, and mobile devices.
• Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), and collaboration technologies.

Responsabilidades

• Provide desktop and end-user support, including building, configuring, maintaining and troubleshooting laptops, desktops, mobile devices, video conferencing systems and peripherals.
• Manage employee onboarding and offboarding activities, including hardware provisioning, account creation, access management and equipment recovery.
• Deliver technical support for business applications and systems, resolving incidents and service requests within agreed SLAs.
• Maintain accurate records within Jira, keeping users informed of progress while delivering a high standard of customer service and communication.
• Monitor system alerts, perform daily operational checks, support automated processes and elevate critical issues to minimise business impact.
• Contribute to continuous improvement initiatives, IT asset and software licence management, employee training, and vendor relationship management.

Conocimientos

Desktop Support

IT Troubleshooting

Microsoft 365

Active Directory / Azure AD

Jira Service Management

Customer Service

Ticketing Systems

Herramientas

Jira Service Management

Descripción del empleo

Bluestone is seeking a motivated Support Engineer to join the Service Management team in Sydney. You will deliver desktop and end-user support, manage onboarding/offboarding, and resolve incidents with a focus on customer service and SLAs.

The role involves configuring devices, supporting Microsoft 365/AD, and maintaining Jira records in a fast-paced environment. A proactive, independent but collaborative mindset is essential.