Support Engineer

Bluestone; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Volunteer Leave

Job summary

Bluestone is seeking a motivated Support Engineer to join the Service Management team in Sydney. You will deliver desktop and end-user support, manage onboarding/offboarding, and resolve incidents with a focus on customer service and SLAs.

The role involves configuring devices, supporting Microsoft 365/AD, and maintaining Jira records in a fast-paced environment. A proactive, independent but collaborative mindset is essential.

Qualifications

• Previous experience in a Desktop Support, Service Desk, IT Support, or End User Computing role (must have).
• Strong troubleshooting skills across Windows OS, desktop hardware, software applications, and mobile devices.
• Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), and collaboration technologies.

Responsibilities

• Provide desktop and end-user support, including building, configuring, maintaining and troubleshooting laptops, desktops, mobile devices, video conferencing systems and peripherals.
• Manage employee onboarding and offboarding activities, including hardware provisioning, account creation, access management and equipment recovery.
• Deliver technical support for business applications and systems, resolving incidents and service requests within agreed SLAs.
• Maintain accurate records within Jira, keeping users informed of progress while delivering a high standard of customer service and communication.
• Monitor system alerts, perform daily operational checks, support automated processes and elevate critical issues to minimise business impact.
• Contribute to continuous improvement initiatives, IT asset and software licence management, employee training, and vendor relationship management.

Skills

Desktop Support

IT Troubleshooting

Microsoft 365

Active Directory / Azure AD

Jira Service Management

Customer Service

Ticketing Systems

Tools

Jira Service Management

Job description

Over the past 25 years, Bluestone has become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future.

We offer our award-winning lending solutions directly to brokers, allowing them to help their clients; from the self-employed, to those with imperfect credit or seeking niche lending needs. It's this spirit of constant innovation and relentless customer focus that earnt us the title of 2025 Non-Bank of the Year.

Are you ready to join one of Australia's fastest growing lenders?

About the role

We are seeking a motivated and customer-focused Support Engineer to join our Service Management team. This is an excellent opportunity for an enthusiastic IT professional who enjoys problem-solving, building strong stakeholder relationships, and contributing to continuous service improvement in a fast-paced environment.

Responsibilities

• Provide desktop and end-user support, including building, configuring, maintaining and troubleshooting laptops, desktops, mobile devices, video conferencing systems and peripherals.
• Manage employee onboarding and offboarding activities, including hardware provisioning, account creation, access management and equipment recovery.
• Deliver technical support for business applications and systems, resolving incidents and service requests within agreed service level agreements (SLAs).
• Maintain accurate records within Jira, keeping users informed of progress while delivering a high standard of customer service and communication.
• Monitor system alerts, perform daily operational checks, support automated processes and elevate critical issues to minimise business impact.
• Contribute to continuous improvement initiatives, IT asset and software licence management, employee training, and vendor relationship management.

About You

• Previous experience in a Desktop Support, Service Desk, IT Support, or End User Computing role.
• Strong troubleshooting skills across Windows operating systems, desktop hardware, software applications, and mobile devices.
• Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), and collaboration technologies.
• Experience working with ticketing systems such as Jira Service Management or similar ITSM platforms.
• Excellent customer service and communication skills, with the ability to build relationships across all levels of the business.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• A proactive approach to problem-solving and continuous improvement.
• The ability to work independently while also contributing effectively within a team environment.

What makes us a great place to work?

Our most important asset is our people. We're committed to investing in our employees and offer a range of holistic perks and benefits to support individual needs. Our supportive and inclusive culture enables our people to grow and learn, to achieve their personal and professional goals, through collaboration and innovation.

Some of our benefits include:

• Flexible working arrangements with the ability to grow your balance
• Volunteer Leave

Bluestone is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Our hiring decisions are based on your experience, skills, enthusiasm, and your future potential in the role. If you feel that you meet some, but not all the requirements above, we still encourage you to apply. If you are invited to an interview, please advise us if you require any reasonable adjustments during the interview process, and what pronouns you use.

If you have any further questions, please reach out to us at ***********@bluestone.com.au