Service Desk Engineer: Grow Into Cloud & Cyber Leadership

BlueScale; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Exposure to Microsoft 365 & Azure

Work on complex technical issues

Clear pathway to senior engineering &技

Job summary

Bluescale in NSW, Sydney, is seeking a Service Desk Systems Support Engineer to advance beyond a traditional helpdesk role and develop into senior engineers and technical leaders. You'll work across Microsoft 365, Azure, Windows Server, networking and security, delivering exceptional client outcomes and expanding your technical expertise.

You'll join a boutique MSP that partners with SMBs and not-for-profits, offering hands-on experience across diverse environments, a mentoring culture, and

Qualifications

• 1-2 years' experience in a Service Desk, MSP or IT support environment.
• Strong troubleshooting and analytical skills.
• Experience supporting Microsoft technologies including: Microsoft 365, Azure, Windows Server, Active Directory.
• Experience with networking technologies including switches, firewalls and wireless infrastructure.
• Exposure to virtualization technologies such as VMware ESXi.
• Experience with endpoint security and EDR solutions.
• Strong written and verbal communication skills.
• The ability to work independently while contributing to a high-performing team.
• Industry certifications are highly regarded, but attitude, aptitude and a willingness to learn are equally important.

Responsibilities

• Resolving technical issues across Microsoft 365, Azure, Windows Server, networking and security platforms.
• Investigating and troubleshooting complex incidents that require critical thinking.
• Providing technical leadership by assisting junior engineers and sharing knowledge.
• Supporting cloud, infrastructure and cybersecurity solutions across multiple client environments.
• Participating in technical projects, migrations and system improvements.
• Building strong client relationships through outstanding communication and service delivery.
• Creating and maintaining technical documentation and knowledge articles.
• Prioritising and managing incidents and requests to meet service levels and customer expectations.
• Coordinating with technology vendors and partners to resolve complex issues.
• Participating in on‑call support and scheduled maintenance activities.

Skills

Troubleshooting

Analytical thinking

Communication

Independent worker

Curiosity and ambition

Education

Degree in Information Technology or related field (preferred)

IT certifications (advantageous)

Tools

Microsoft 365

Azure

Windows Server

Active Directory

VMware ESXi

Networking (switches, firewalls)

EndPoint security / EDR

Meraki / Cisco

Job description

Bluescale in NSW, Sydney, is seeking a Service Desk Systems Support Engineer to advance beyond a traditional helpdesk role and develop into senior engineers and technical leaders. You'll work across Microsoft 365, Azure, Windows Server, networking and security, delivering exceptional client outcomes and expanding your technical expertise.

You'll join a boutique MSP that partners with SMBs and not-for-profits, offering hands-on experience across diverse environments, a mentoring culture, and