Support Engineer - Dynamics 365 - 6 Month Rolling Contract

TRC Group; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

TRC Group is seeking an experienced Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center, and Power Platform environments for enterprise clients. You will handle L2/L3 troubleshooting and incident response, ensuring smooth operations and rapid resolution.

The role emphasizes configuring D365, case management and routing, with strong communication to both technical and non-technical stakeholders.

Qualifications

• Experience supporting Dynamics 365 Customer Service / Contact Center environment.
• Strong Power Platform capability: Power Automate and Power Apps, integrations.
• L2/L3 support experience with strong troubleshooting and incident response skills.
• Understanding of case management, unified routing and D365 configuration.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Support and optimise Customer Service, Contact Center and Power Platform environments.
• Provide L2/L3 incident response and troubleshooting to minimise service disruption.
• Configure and fine-tune D365 settings, case management rules and routing.
• Collaborate with clients and internal teams to translate needs into technical solutions.
• Promote security best practices and keep stakeholders informed.

Skills

Dynamics 365

Power Automate

Power Apps

Integrations

L2/L3 support

Stakeholder communication

Tools

Power Platform

Job description

My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.

Experience supporting Dynamics 365 Customer Service / Contact Center

Strong capability across Power Platform – Power Automate, Power Apps, integrations

L2/L3 support experience with strong troubleshooting and incident response skills

Understanding of case management, unified routing and D365 configuration

Clear communication with technical and non-technical stakeholders

Familiarity with ISM, Essential 8, NIST standards (desirable)

Australian Citizenship required; security clearance highly regarded

This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.