D365 Specialist - (Microsoft Dynamics)

West Recruitment; Sydney; On-site; AUD 170,000 - 190,000; Full time

Job summary

West Recruitment is seeking an experienced Dynamics 365 Specialist to own the D365 Project Operations environment in Western Sydney. You will work with business stakeholders to translate requirements into practical technology solutions, and lead ongoing configuration and optimisation of the platform.

You will design Power Platform solutions, champion Copilot and AI capabilities, manage the product roadmap, and collaborate with the technology team and vendors to ensure security and governance

Qualifications

• Strong experience with Microsoft Dynamics 365, ideally Project Operations or PSA.
• Hands-on configuring D365 including workflows, rules and enhancements.
• Experience with Power Platform: Power Apps, Power Automate and Power BI.
• Strong business analysis, requirements gathering and process mapping.
• Understanding of integrations, data governance and application security.
• Exposure to Copilot, AI capabilities and business process automation.

Responsibilities

• Own and optimise the Microsoft Dynamics 365 Project Operations environment.
• Collaborate with stakeholders to translate requirements into practical technology solutions.
• Lead ongoing configuration, enhancement and optimisation of D365 Project Operations.
• Manage the D365 product roadmap, prioritise system improvements and coordinate releases.
• Design and deliver solutions across Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Champion the adoption of Copilot and AI capabilities to improve productivity.
• Perform business analysis activities including requirements gathering, process mapping and testing.
• Collaborate with central technology and external vendors to align with architecture and security standards.
• Support end‑user computing solutions and ongoing optimisation.
• Develop training materials, documentation and work instructions.

Skills

Dynamics 365

Power Platform

Power Apps

Power Automate

Power BI

AI capabilities

Stakeholder engagement

Business analysis

Roadmap management

Security governance

Tools

Copilot

Job description

Role: D365 Specialist - (Microsoft Dynamics) - Permanent - Western Sydney Location - $170,000 - $190,000 package - Start Date: Asap

*only Australian citizens or full-time permanent residents can be considered for this role*

• Own and optimise a Microsoft Dynamics 365 Project Operations environment
• Lead Power Platform, automation and AI initiatives
• Broad role combining hands-on configuration, solution delivery and stakeholder engagement

About your new employer

Your new employer is an established organisation operating within the infrastructure sector.

With a strong focus on operational excellence, technology and continuous improvement, the business is investing in its enterprise applications and digital capabilities to improve how its teams operate, collaborate and deliver projects.

An opportunity has become available for an experienced Dynamics 365 Specialist to take ownership of a key business platform and drive ongoing improvements across systems, processes and technology.

About your new role

• Take ownership of the Microsoft Dynamics 365 Project Operations environment, ensuring the platform supports evolving business and operational requirements.
• Work closely with business stakeholders to understand challenges, identify improvement opportunities and translate requirements into practical technology solutions.
• Lead the ongoing configuration, enhancement and optimisation of Dynamics 365 Project Operations.
• Manage the D365 product roadmap, prioritise system improvements, coordinate releases and drive user adoption.
• Design and deliver solutions across Microsoft Power Platform, including Power Apps, Power Automate and Power BI.
• Champion the adoption of Microsoft Copilot and AI capabilities to improve productivity, automate processes and enhance decision‑making.
• Perform business analysis activities, including requirements gathering, process mapping, functional solution design and testing.
• Collaborate with the central technology team and external vendors to ensure solutions align with enterprise architecture, cyber security and data governance standards.
• Support end‑user computing solutions, including system improvements, issue resolution and ongoing optimisation.
• Develop training materials, documentation and work instructions to support system adoption and continuous improvement.

About you

You will be an experienced Dynamics 365 Functional / Technical Consultant, Business Applications Specialist or D365 Owner who enjoys combining hands-on system configuration with business engagement and continuous improvement.

You will have a strong understanding of how enterprise applications support business operations and be comfortable taking ownership of a platform, managing competing priorities and delivering improvements from initial requirements through to implementation and adoption.

Ideally, you will bring experience across the following areas:

• Strong functional experience with Microsoft Dynamics 365, ideally Project Operations or the legacy Project Service Automation (PSA) module.
• Hands-on experience configuring and optimising D365, including workflows, business rules, processes and system enhancements.
• Experience with Microsoft Power Platform, particularly Power Apps, Power Automate and Power BI.
• Strong business analysis skills, including requirements gathering, process mapping and functional solution design.
• Understanding of integrations, data governance and application security.
• Exposure to Microsoft Copilot, AI capabilities and business process automation.
• Experience managing application roadmaps, enhancement backlogs, testing, releases and stakeholder priorities.
• Strong communication skills and the ability to engage with both technical and non-technical stakeholders.

Experience working with project-based organisations, engineering, construction, utilities or infrastructure businesses would be highly regarded.

You will be someone who can work independently, take accountability for outcomes and identify opportunities to make business systems more effective.

What's in it for you?

This is an opportunity to take genuine ownership of a critical enterprise platform within an established infrastructure organisation.

Rather than focusing solely on implementation or support, you will have the opportunity to shape the future direction of Dynamics 365, introduce new Power Platform capabilities and influence how technology supports operational performance.

The role offers a broad mix of functional consulting, solution development, business engagement and technology innovation, with the opportunity to make a measurable impact across the organisation.