Support Engineer Dynamics 365 - 6 Month Rolling Contract

The Recruitment Company; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

The Recruitment Company seeks a Dynamics 365 Support Engineer to support and optimise Dynamics 365 Customer Service, Contact Center and Power Platform environments for an enterprise technology consultancy in Australia. The role offers remote work across major Australian cities including Sydney, Melbourne, Brisbane, with a strong emphasis on customer experience and proactive system improvements.

Key duties include incident response, troubleshooting, D365 configuration, and collaborating with both

Qualifications

• Experience supporting Dynamics 365 Customer Service/Contact Center.
• Strong Power Platform skills (Power Apps, Power Automate) and integrations.
• L2/L3 support with strong troubleshooting and incident response.
• Understanding of case management, unified routing and D365 configuration.
• Clear communication with technical and non-technical stakeholders.
• Familiarity with ISM, Essential 8, NIST standards (desirable).
• Australian Citizenship required; security clearance highly regarded.

Skills

D365 Customer Service

Power Platform

Power Apps

Power Automate

Integrations

L2/L3 support

Troubleshooting

Incident response

Case management

Unified routing

D365 configuration

Stakeholder communication

ISM/Essential 8/NIST

Tools

Power Platform

D365

Microsoft Dynamics 365

Job description

My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.

Key skills & experience:

• Experience supporting Dynamics 365 Customer Service / Contact Center

• Strong capability across Power Platform – Power Apps, Power Automate, integrations

• L2/L3 support experience with strong troubleshooting and incident response skills

• Understanding of case management, unified routing and D365 configuration

• Clear communication with technical and non-technical stakeholders

• Familiarity with ISM, Essential 8, NIST standards (desirable)

• Australian Citizenship required; security clearance highly regarded

This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.