Support Engineer - Dynamics 365 - 6 Month Rolling Contract

The Recruitment Company Pty Ltd; Sydney; Hybrid; AUD 70,000 - 110,000; Part time

Job summary

An Australian technology consultancy client is seeking a Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center and Power Platform environments. The role is based in Sydney with capacity for remote work and may suit candidates across Australia on a 6‑month rolling contract.

Responsibilities include L2/L3 incident response, troubleshooting, and configuration of D365 case management and routing, plus clear communication with both technical and non‑technical

Qualifications

• Experience supporting Dynamics 365 Customer Service / Contact Center.
• Strong Power Platform skills (Power Automate, Power Apps, integrations).
• L2/L3 support experience with incident response.
• Understanding of case management, unified routing and D365 configuration.
• Clear communication with technical and non-technical stakeholders.
• Familiarity with ISM, Essential 8, NIST standards (desirable).
• Australian Citizenship required; security clearance highly regarded.

Responsibilities

• Support and optimise business-critical Customer Service, Contact Center and Power Platform environments.
• Provide L2/L3 incident response and troubleshooting to minimise downtime.
• Collaborate with clients and internal teams to implement enhancements and fixes.
• Assist with D365 configuration, case management and routing improvements.

Skills

Dynamics 365 Customer Service / CC

Power Platform (Power Automate, Power 

Tools

Dynamics 365

Power Platform

Job description

My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.

Experience supporting Dynamics 365 Customer Service / Contact Center

Strong capability across Power Platform – Power Automate, Power Apps, integrations

L2/L3 support experience with strong troubleshooting and incident response skills

Understanding of case management, unified routing and D365 configuration

Clear communication with technical and non-technical stakeholders

Familiarity with ISM, Essential 8, NIST standards (desirable)

Australian Citizenship required; security clearance highly regarded

This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.

Support Engineer - Dynamics 365 - 6 Month Rolling Contract Sydney CBD, New South Wales