Dynamics 365 Support Engineer – Power Platform & Remote AU

The Recruitment Company Pty Ltd; Sydney; Hybrid; AUD 70,000 - 110,000; Part time

Job summary

An Australian technology consultancy client is seeking a Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center and Power Platform environments. The role is based in Sydney with capacity for remote work and may suit candidates across Australia on a 6‑month rolling contract.

Responsibilities include L2/L3 incident response, troubleshooting, and configuration of D365 case management and routing, plus clear communication with both technical and non‑technical

Qualifications

• Experience supporting Dynamics 365 Customer Service / Contact Center.
• Strong Power Platform skills (Power Automate, Power Apps, integrations).
• L2/L3 support experience with incident response.
• Understanding of case management, unified routing and D365 configuration.
• Clear communication with technical and non-technical stakeholders.
• Familiarity with ISM, Essential 8, NIST standards (desirable).
• Australian Citizenship required; security clearance highly regarded.

Responsibilities

• Support and optimise business-critical Customer Service, Contact Center and Power Platform environments.
• Provide L2/L3 incident response and troubleshooting to minimise downtime.
• Collaborate with clients and internal teams to implement enhancements and fixes.
• Assist with D365 configuration, case management and routing improvements.

Skills

Dynamics 365 Customer Service / CC

Power Platform (Power Automate, Power 

Tools

Dynamics 365

Power Platform

Job description

An Australian technology consultancy client is seeking a Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center and Power Platform environments. The role is based in Sydney with capacity for remote work and may suit candidates across Australia on a 6‑month rolling contract.

Responsibilities include L2/L3 incident response, troubleshooting, and configuration of D365 case management and routing, plus clear communication with both technical and non‑technical