Support Coordinator

Concept Care; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Concept Care, a Sydney-based, NDIS-registered provider, is seeking a dedicated Support Coordinator for a full-time, on-site role in Gregory Hills, NSW. You will translate NDIS plans into practical supports, coordinating services and liaising with participants, families, and providers to promote independence and community participation.

The role emphasizes person-centred practice, strong communication, and accurate documentation, with opportunities to collaborate with clinical and care teams and

Qualifications

• Experience in support coordination, case management, or similar roles within disability, mental health, community, or aged care services.
• Strong communication and interpersonal skills, including ability to build trust and advocate for participants.
• Knowledge of the NDIS framework, funding pathways, and community support services.
• Proficiency with common office software and documentation.
• Commitment to person-centred, culturally sensitive, and trauma-informed practice, with focus on dignity and independence.

Responsibilities

• Coordinate and schedule supports for participants.
• Liaise with providers, families, and stakeholders.
• Monitor progress against goals and adjust supports as needs change.
• Maintain accurate documentation and prepare reports.
• Keep participants informed about options, funding, and pathways to independence.
• Collaborate with internal clinical and care teams to resolve issues promptly.

Skills

Support coordination

Case management

NDIS knowledge

Communication

Documentation

Interpersonal skills

Time management

Education

Tertiary qualifications in social work / psychology / disability / community services

Tools

Microsoft Office

NDIS portal

Record-keeping systems

Job description

Company Description

Concept Care is a Sydney-based, NDIS-registered provider specialising in Complex Care, Mental Health, and Behavioural Support for people living with disability, psychosocial challenges, chronic conditions, and age-related needs. Serving Greater Sydney and surrounding regions, the organisation delivers tailored in-home, community, and specialised program support that promotes safety, independence, and dignity. Recognised as a 2025 Employer of Choice at the Australian Business Awards, Concept Care is committed to creating a high-quality, inclusive workplace for its team members. Guided by values of integrity, flexibility, excellence, and respect, the organisation aims to redefine quality care through innovation, compassion, and measurable impact. Supported by a highly trained and compassionate workforce, every service is designed to enrich lives and create lasting outcomes.

Role Description

The Support Coordinator is a full-time, on-site role based in Gregory Hills, NSW. In this role, the coordinator works directly with participants, families, and stakeholders to understand individual goals and translate NDIS plans into practical supports and services. Day-to-day responsibilities include coordinating and scheduling services, liaising with providers, monitoring progress against goals, and ensuring that supports remain aligned with participants’ changing needs. The role involves maintaining accurate documentation, preparing reports, and keeping participants informed about available options, funding, and pathways to increase independence and community participation. The Support Coordinator also collaborates with internal clinical and care teams to resolve issues promptly, promote person-centred solutions, and uphold Concept Care’s standards of quality and compliance.

Qualifications

• Experience in support coordination, case management, or similar roles within disability, mental health, community, or aged care services.
• Strong communication and interpersonal skills, including the ability to build trust, advocate for participants, and work collaboratively with families and external providers.
• Knowledge of the NDIS framework, funding pathways, and community support services, with the ability to interpret and implement NDIS plans.
• Organisational and administrative skills, including time management, record-keeping, report writing, and proficiency with common office software.
• Demonstrated commitment to person-centred, culturally sensitive, and trauma-informed practice, with a focus on dignity, choice, and independence.
• Relevant tertiary qualifications in social work, psychology, disability, community services, or a related field (or equivalent experience).
• Ability to work on-site in Gregory Hills, NSW, with a valid driver’s licence and willingness to travel locally as required.
• NDIS Worker Screening Check, Working With Children Check, and other compliance requirements (or eligibility to obtain).