Support Coordinator

Disability Aging And Community Care Services; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Disability Aging And Community Care Services in Canberra is seeking a full-time Support Coordinator to help people navigate and coordinate supports. You will develop person-centered plans, connect clients with services, and liaise with providers, government agencies, and community groups, ensuring documentation is accurate and services meet standards.

The role emphasizes collaboration with participants, families, and colleagues to achieve positive outcomes and a high quality of service in an

Qualifications

• Strong interpersonal and communication abilities to build trust and explain information clearly.
• Case management skills to assess needs, develop plans, coordinate services, monitor outcomes.
• Customer service skills to respond promptly and manage expectations for participants and networks.
• Technical skills to use client management systems, maintain records, and navigate portals.
• Experience in disability, community services, or aged care with knowledge of local funding frameworks (NDIS).
• Ability to work on-site in Canberra, manage priorities, and uphold confidentiality and ethics.
• Formal qualifications in social work or related field, or equivalent experience are desirable.

Responsibilities

• Help people understand their needs and goals and develop personalized support plans.
• Coordinate case management activities, monitor progress, and adjust supports as circumstances change.
• Liaise with service providers, government agencies, and community organizations; maintain documentation.
• Ensure services are delivered in line with standards and funding arrangements.
• Collaborate with participants, families and colleagues to promote positive outcomes and high-quality service.

Skills

Interpersonal Skills

Communication

Case Management

Customer Service

Technical Support

Education

Bachelor's degree in Social Work or related field

Job description

Company Description

Disability Aging And Community Care Services (DAACCS) is a specialist disability services provider based in the Australian Capital Territory, supporting people with disability to live meaningful and independent lives. The organization focuses on person-centered support, working closely with individuals, families, and carers to tailor services to unique needs and goals. DAACCS collaborates with local communities and service networks to enhance inclusion and access to essential supports. Team members are encouraged to uphold values of respect, dignity, and empowerment in every interaction with the people they support.

Role Description

The Support Coordinator is a full-time, on-site role based in Canberra, responsible for helping people with disability navigate and coordinate their supports. Day-to-day tasks include working with individuals to understand their needs and goals, developing support plans, and connecting them with appropriate services and resources. The role involves coordinating case management activities, monitoring progress, and adjusting supports as circumstances change. The Support Coordinator will liaise with service providers, government agencies, and community organizations, maintain accurate documentation, and ensure that services are delivered in line with relevant standards and funding arrangements. This position requires consistent collaboration with participants, families, and colleagues to promote positive outcomes and a high quality of service.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to build trust, collaborate effectively, and explain complex information clearly.
• Candidates should possess Case Management skills to assess needs, develop support plans, coordinate services, and monitor outcomes.
• Candidates should possess Customer Service skills to respond promptly to inquiries, manage expectations, and provide a supportive experience for participants and their networks.
• Candidates should possess Technical Support skills to use client management systems, maintain accurate records, and navigate relevant online portals or platforms.
• Relevant experience in disability, community services, or aged care, with knowledge of local support systems and funding frameworks (such as NDIS) is highly beneficial.
• Ability to work on-site in Canberra, manage competing priorities, and maintain confidentiality and ethical practice in all aspects of the role.
• Formal qualifications in social work, community services, psychology, or a related field, or equivalent experience in a similar role, are desirable.