Service Coordinator - Services & Operations

Explore Potential; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Explore Potential is seeking a Service Coordinator for its Services & Operations team in Adelaide to act as the central operational link between participants, families, frontline staff and rostering. The role ensures smooth service delivery, accurate information flow and efficient handling of priorities.

Key duties include coordinating day-to-day services, onboarding, documentation, and incident management, with a focus on person-centred supports and quality improvement in a fast-paced

Qualifications

• Experience in administration and service coordination within NDIS/community services.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Knowledge of NDIS and person-centred service delivery.
• Current NDIS Worker Screening Clearances, Driver's Licence, First Aid & CPR.

Responsibilities

• Coordinating day-to-day delivery and administration of participant services.
• Acting as the primary communication link across participants, families, staff and rostering.
• Supporting onboarding, service agreements, documentation and compliance requirements.
• Coordinating incident reporting, complaints and operational follow-up.
• Preparing operational reports and contributing to quality improvement initiatives.

Skills

NDIS/service coordination

Administration

Communication

Time management

Problem solving

Tools

ShiftCare

Job description

Service Coordinator – Services & Operations Explore Potential Adelaide, SA, AU

Job Description

Service Coordinator – Services & Operations

Are you an experienced NDIS Service Coordinator ready to step into a fast-paced, rewarding role? Our client is seeking a highly organised and confident professional to join their Services & Operations team and help deliver exceptional, person-centred supports.

About the Role As Service Coordinator, you'll be the central operational link between participants, families, frontline staff, administration, Client Services and rostering. You'll ensure services run smoothly, information flows accurately, and operational priorities are managed efficiently.

Key responsibilities include:

• Coordinating day-to-day delivery and administration of participant services.
• Acting as the primary communication link across participants, families, staff and rostering.
• Supporting onboarding, service agreements, documentation and compliance requirements.
• Coordinating incident reporting, complaints and operational follow-up.
• Preparing operational reports and contributing to quality improvement initiatives.

What You'll Bring

• Experience in administration and service coordination within NDIS/community services.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Proactive, solutions-focused approach with commitment to high‑quality outcomes.
• Knowledge of NDIS and person‑centred service delivery.
• Experience with ShiftCare (desirable).
• Current NDIS Worker Screening Clearances, Driver's Licence, First Aid & CPR.

Why Join Us?

Our client is committed to empowering people with disability to achieve meaningful outcomes. As Service Coordinator, you'll play a pivotal role in supporting participants and staff, leading operational coordination, and contributing to a collaborative, values‑driven team.