Support Coordinator

Care Carriage; Canberra; Hybrid; AUD 39,000 - 52,000; Part time

Job summary

Care Carriage is seeking a Support Coordinator in Canberra for a casual hybrid role. You will work closely with NDIS participants to understand goals, develop support plans, coordinate services, and monitor outcomes.

Duties include managing caseloads, organizing meetings, liaising with providers, and maintaining accurate records. Successful candidates will bring strong interpersonal and communication skills, case management experience, and knowledge of the NDIS framework.

Qualifications

• Strong interpersonal skills to build trusting, respectful relationships with participants, families and service providers.
• Excellent communication skills, including clear verbal communication, professional writing, and active listening.
• Experience in case management, including assessment, planning, coordination, and review of participant supports.
• Customer service skills to respond promptly to participant inquiries, manage expectations, and provide supportive guidance.
• Technical support capabilities to use NDIS and internal systems, maintain digital records, and navigate online portals.
• Relevant experience in disability support, community services, social work, or a related field.
• Knowledge of the NDIS framework, participant rights, and person-centered practice is highly desirable.
• Ability to work independently, manage competing priorities, and make sound, ethical decisions.
• Certificate or degree in community services, social work, psychology, or a related discipline (or equivalent experience).

Responsibilities

• Coordinate supports for NDIS participants and develop action plans.
• Organize and attend participant meetings with service providers.
• Liaise with providers and monitor supports for effectiveness.
• Maintain accurate records and prepare periodic reports.
• Ensure services align with NDIS guidelines and Care Carriage standards.

Skills

Interpersonal skills

Clear communication

Case management

Customer service

Digital record keeping

NDIS knowledge

Independent work

Travel locally

Driver's license

Education

Certificate or degree in community services, social work, psychology, or related discipline

Tools

NDIS portals

Job description

Company Description Care Carriage is a compassionate Registered NDIS and DVA provider. The organization delivers high-quality, person-centered support services tailored to the unique needs, preferences, and aspirations of each participant. A team of experienced and caring professionals focuses on enhancing well-being, dignity, and independence while promoting inclusivity and respect. Care Carriage supports participants with daily living assistance, community participation, and specialized care, ensuring they are guided and supported at every stage of their journey.

Role Description The Support Coordinator is a CASUAL (HYDRID) role based in Canberra. This position involves working closely with NDIS participants to understand their goals, develop support plans, and coordinate services that meet their individual needs. Day-to-day tasks include managing participant caseloads, organizing and attending meetings, liaising with service providers, and monitoring the effectiveness of supports. The Support Coordinator will assist participants with navigating the NDI, resolving issues, and providing clear communication about available options and resources. The role also includes maintaining accurate records, preparing reports, and ensuring services align with NDIS guidelines and Care Carriage’s commitment to quality and person-centered care.

Qualifications

• Strong interpersonal skills to build trusting, respectful relationships with participants, families, and service providers.
• Excellent communication skills, including clear verbal communication, professional writing, and active listening.
• Experience in case management, including assessment, planning, coordination, and review of participant supports.
• Customer service skills to respond promptly to participant inquiries, manage expectations, and provide supportive guidance.
• Technical support capabilities to use NDIS and internal systems, maintain digital records, and navigate online portals.
• Relevant experience in disability support, community services, social work, or a related field.
• Knowledge of the NDIS framework, participant rights, and person-centered practice is highly desirable.
• Ability to work independently, manage competing priorities, and make sound, ethical decisions.
• Certificate or degree in community services, social work, psychology, or a related discipline (or equivalent experience).
• Current driver’s license and ability to travel locally within Canberra as required.