NDIS Support Coordinator

Action Justice Well-being; Cairns Regional; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

Supportive team culture

Job summary

Action Justice Well-being in Cairns, Australia, is hiring an NDIS Support Coordinator to work with participants, families and service providers to coordinate supports and deliver plan outcomes.

The role demands a proactive, compassionate, and highly organised professional who can manage complex cases, monitor budgets, complete administrative tasks, and advocate for culturally inclusive services.

Qualifications

• Qualification in Social Work, Psychology, Human Services, Mental Health, Community Services, Nursing, or related discipline.
• Demonstrated experience in Support Coordination, Case Management, Mental Health, Psychosocial Recovery Coaching, or Community Services.
• Strong knowledge of the NDIS, mental health systems, and community supports.

Responsibilities

• Assist participants in coordinating their supports and achieving their NDIS plan outcomes
• Provide timely and high-quality support coordination services
• Develop complex service plans to address barriers and implement coordinated solutions
• Liaise with NDIA, NDIS Quality and Safeguards Commission, and other stakeholders
• Monitor budgets, prepare reports, and complete administrative tasks
• Conduct risk assessments, emergency plans, and support plans to a high standard
• Facilitate access to services, including transitions from custody to community
• Advocate for participants’ rights ensuring culturally sensitive and inclusive support
• Maintain accurate documentation using systems such as ShiftCare and PRODA
• Identify service improvements and evaluate marketing opportunities
• Conduct plan reviews and ensure compliance with mandatory reporting requirements

Skills

Social Work

Case Management

NDIS Knowledge

Communication

Advocacy

Autonomy

Driver's Licence

Working with Children Check

Education

Social Work

Psychology

Job description

Are you passionate about empowering people with disabilities to live their best lives? Join Action Justice Well-being as an NDIS Support Coordinator and make a real difference in the community.

We're Hiring: NDIS Support Coordinator

About the Role

As an NDIS Support Coordinator, you will work closely with participants, their families, and service providers to coordinate supports, overcome barriers, and achieve the goals outlined in participants’ NDIS plans. This role suits a proactive, compassionate, and highly organised professional who thrives in a dynamic environment.

Key Responsibilities

• Assist participants in coordinating their supports and achieving their NDIS plan outcomes

• Provide timely and high-quality support coordination services

• Develop complex service plans to address barriers and implement coordinated solutions

• Liaise with NDIA, NDIS Quality and Safeguards Commission, and other stakeholders

• Monitor budgets, prepare reports, and complete administrative tasks

• Conduct risk assessments, emergency plans, and support plans to a high standard

• Facilitate access to services, including transitions from custody to community

• Advocate for participants’ rights ensuring culturally sensitive and inclusive support

• Maintain accurate documentation using systems such as ShiftCare and PRODA

• Identify service improvements and evaluate marketing opportunities

• Conduct plan reviews and ensure compliance with mandatory reporting requirements

What You’ll Bring

• Essential

  • Qualification in Social Work, Psychology, Human Services, Mental Health, Community Services, Nursing, or a related discipline.

  • Demonstrated experience in Support Coordination, Case Management, Mental Health, Psychosocial Recovery Coaching, or Community Services.

  • Strong knowledge of the NDIS, mental health systems, and community supports.

  • Experience managing complex participant situations and multiple stakeholders.

  • Excellent written and verbal communication skills.

  • Strong advocacy, problem-solving, and conflict-resolution abilities.

  • Ability to work autonomously and manage competing priorities.

  • Current NDIS Worker Screening Clearance.

  • Current Driver's Licence.

  • Current Working with Children Check (where required).

  • High attention to detail and ability to manage competing priorities

Mandatory Requirements

• Current Criminal Record Check

• Current Working with Children Check

• Completion of the NDIS Worker Orientation Module

• 100 Points of ID

• Valid Driver’s Licence (if travel is required)

Desirable Skills

• Experience supporting individuals with complex needs, including trauma, substance use, or justice involvement

• Familiarity with assistive technology and accessibility tools

• Ability to support participants in employment, education, and community engagement

Why Join Us?

• Supportive and inclusive team culture

• Opportunities for professional development

• Make a meaningful impact in the lives of vulnerable individuals

• Flexible work arrangements available