Support Coordinator (Level 3)

Ability Gateway; Orange City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ability Gateway is seeking coordinators to join the Central-West NSW team. You will support NDIS participants to live more independently, achieve goals, and participate fully in their community. We welcome applicants from diverse backgrounds and emphasise person-centred supports that respect dignity and safety.

We are hiring for a full-time role, with potential for part-time for the right candidate. Current checks and a valid driver's license are preferred requirements, and experience in the

Qualifications

• Experience in the community sector.
• Ability to manage time and competing priorities.
• Comfortable using technology (mobile apps and desktop software).
• Focus on empowering customers to plan and achieve their goals.

Responsibilities

• Advocating for customers' needs and working with multidisciplinary teams to provide personalised support.
• Keeping accurate customer records and documentation to ensure high-quality care.
• Collaborating with stakeholders to build a cohesive team around each customer.
• Regularly documenting and reporting as required by the agency.
• Monitoring risk and implementing safeguards to deliver high-quality supports.
• Maintaining communication with customers and stakeholders via various modes.

Skills

Community sector experience

Time management

Tech proficiency

Education

Relevant bachelor’s degree

Job description

At Ability Gateway we pride ourselves on delivering person-centred care that celebrates diversity and empowers people with disability to live the lives they choose. We are passionate about providing support that promotes dignity, independence, inclusion, and genuine community participation.

Services we offer

Psychosocial Recovery Coaching

Coordination of Supports (Level 2)

Support Coordination (Level 3)

About the opportunity

We’re seeking passionate and proactive coordinators to join our team in Central-West NSW. In this role, you’ll support NDIS participants to live more independently, achieve their goals, and participate fully in their community.

We seek to employ people who reflect the diversity of our customers to ensure we can support each customer’s individual needs and goals. By building a diverse and inclusive team, we can better deliver person-centred support that empowers individuals while maintaining their dignity, safety, and wellbeing.

We are currently seeking a full-time employee with a relevant bachelors degree for this position, however for the right applicant we would consider a part-time basis.

About you

We’re looking for people who:

Are passionate about delivering person-centred supports that make a genuine difference in participants’ lives.

Are able to build and maintain strong repport with customers and relevant stakeholders alike.

Are experienced in the Support Coordination space.

Work well both independently and as part of a collaborative team.

Communicate clearly and professionally with participants, families, and other stakeholders.

Have a strong understanding of the NDIS and experience supporting participants to achieve their goals.

If you’re dedicated, flexible and motivated to empower people with disability, we’d love to hear from you.

Skills & Experience

The ideal candidate will bring a mix of skills, experience, and passion to our team:

Relevant experience working within the community sector.

Ability to manage time to address competing priorities.

Comfortable using technology (mobile apps and desktop software).

A focus on encouraging independence, capacity building, and the development of new skills.

Ability to maintain professional working relationships with customers and stakeholders alike.

Commitment to empowering customers to plan and achieve their goals.

What an average day might include

Advocating for customers needs and working closely with multidisciplinary teams to provide personalised support.

Keeping accurate customer records and documentation to ensure consistent, high-quality care.

Collaborating with stakeholders and creating a cohesive team around each customer.

Regularly documenting and reporting as required by the agency.

Monitoring risk and implimenting safeguards to ensure high quality supports are delivered.

Regular contact with customers and stakeholders via various modes.

Promoting a safe, welcoming, and inclusive environment that respects eachcustomer’s rights, dignity, and choices.

Current NDIS worker Check (or willing to obtain)

Current Working with Children Check

Unrestricted working in Australia Rights

Valid Driver's license and access to reliable vehicle

Current First Aid + CPR Certificate (HLTAID011/12 + HLTAID009)

About Us

Ability Gateway was founded in 2022, inspired by the need for more diverse and personalised supports for NDIS participants in our community. Since then, we’ve become a trusted part of the local area, known for empowering NDIS participants through inclusive and personalised support.

We are committed to progressive support and meaningful outcomes — building independence, growth, and a true sense of belonging. Our inclusive services put people first, creating pathways for NDIS participants to thrive and achieve the life they choose.

• Remuneration program that rewards performance and long-term employment
• Positive, Fun & Friendly Workplace Culture
• Be at the forefront of progressive and inclusive support
• Employee Assistance Program
• Employee Benefits Program that offers attractive discounts at a range of local business's