NDIS Support Coordinator

Ableconnect Pty Ltd; City of Melbourne; On-site; AUD 58,000 - 62,000; Full time

Benefits offered by this job

Superannuation

Job summary

Ableconnect Pty Ltd invites applications for an NDIS Support Coordinator based at Doncaster East, Victoria. This is a full-time, 6-month fixed-term contract with an hourly rate of $42–$45 plus superannuation.

You will coordinate supports, connect participants with providers and help participants leverage their NDIS plans. You will manage a caseload, build strong networks across the NDIS and community services, advocate for participants and maintain accurate records.

Qualifications

• Minimum 3 years experience as NDIS Support Coordinator.
• Strong knowledge of NDIS and participant journey.
• Established networks within NDIS, disability and community services.
• Proactive in building professional relationships and developing referrals.
• Confidence engaging with providers and stakeholders.
• Excellent written documentation and case-note skills.
• Ability to independently manage a caseload.

Responsibilities

• Coordinate supports and services in line with participants' goals and NDIS plans.
• Manage an allocated caseload of NDIS participants.
• Build relationships with participants, families, providers and stakeholders.
• Develop and maintain networks with support providers and allied health professionals.
• Engage with existing networks and develop new connections in the NDIS community.
• Identify gaps in supports and connect participants to our services.
• Assist participants to understand and navigate the NDIS.
• Maintain accurate case notes and documentation.
• Escalate risks or concerns and advocate for participants.

Skills

NDIS knowledge

Caseload management

Stakeholder management

Communication

Networking

Autonomous work

Documentation

Job description

Doncaster East, Victoria | Full-Time | 6-Month Fixed-Term Contract | $42–$45 per hour + superannuation

NDIS Support Coordinator

Doncaster East, Victoria | Full-Time | 6-Month Fixed-Term Contract | $42–$45 per hour + superannuation

Who We Are?

Ableconnect is a registered NDIS provider committed to delivering high-quality, person-centred supports that enable people with disability to live with greater choice, independence, safety and connection within their communities.

At Ableconnect, we believe quality support starts with genuinely understanding the person, their goals, preferences, strengths and individual circumstances. We take a collaborative approach to service delivery and work closely with participants and their support networks to ensure supports are tailored, responsive and focused on achieving the best possible outcomes.

Our Vision

Ableconnect envisions a world where every individual thrives through seamless, compassionate support, empowering people to live life fully, freely, and on their own terms.

Our Mission

Our mission is simple and powerful: To champion human rights by delivering exceptional, sustainable, and flexible support services that break down barriers, unlock potential, and empower every individual to live life on their own terms.

Our Values

At the heart of everything we do are the values that guide us:

• Collaboration – We achieve more together.
• Innovation – We lead with bold ideas.
• Respect – We honour every voice.
• Accountability – We own our actions.
• Empowerment – We uplift individuals to thrive.

These values aren’t just words; they shape our culture, drive our decisions, and define how we deliver support every single day.

What Are We Looking For?

We are looking for an experienced and motivated NDIS Support Coordinator to join our team at our Doncaster East office on a 6-month full-time contract, with the possibility of extension.

This role would suit an experienced Support Coordinator who is confident working independently, understands the NDIS landscape and has strong existing networks within the disability and community services sector.

We are particularly interested in someone who is well connected, proactive and comfortable getting out into the community, building relationships and developing referral pathways that can connect participants with quality support coordination.

About the role

You will work closely with NDIS participants, their families and support networks to coordinate services, connect participants with appropriate providers and help them make effective use of their NDIS plans.

Alongside managing your participant caseload, you will be encouraged to develop and maintain strong professional networks across the NDIS sector.

Your responsibilities will include:

• Managing an allocated caseload of NDIS participants.
• Coordinating supports and services in accordance with participants' goals and NDIS plans.
• Building strong relationships with participants, families, providers and other stakeholders.
• Developing and maintaining relationships with support providers, allied health professionals, community organisations and other relevant networks.
• Actively engaging with your existing professional networks and developing new connections within the NDIS community.
• Identifying opportunities to connect eligible participants with our Support Coordination services.
• Assisting participants to understand and navigate the NDIS.
• Monitoring service delivery, participant needs and plan utilisation.
• Identifying gaps in supports and helping participants access appropriate services.
• Advocating for participants and supporting informed decision-making.
• Maintaining accurate case notes, records and documentation.
• Working collaboratively with allied health professionals, support providers and other stakeholders.
• Managing complex situations and escalating risks or concerns appropriately.
• Supporting participants to build capacity, independence and community connections.

About you

We are looking for someone who has:

• Previous experience minimum 3 years working as a NDIS Support Coordinator.
• Strong knowledge of the NDIS and the participant journey.
• Established networks within the NDIS, disability and community services sector.
• A proactive approach to building professional relationships and developing referral pathways.
• Confidence getting out into the community and meeting providers, allied health professionals and other stakeholders.
• Strong communication, organisation and time-management skills.
• The ability to independently manage a caseload.
• Strong relationship-building and stakeholder-management skills.
• Excellent written documentation and case-note skills.
• A participant-focused and solutions-oriented approach.
• The ability to work autonomously while also contributing positively to a team.

Experience in Specialist Support Coordination and working with complex participants will be highly regarded.

What we offer

• $42–$45 per hour + superannuation
• Full-time, Monday to Friday.
• 9:00am–5:00pm.
• Based at our Doncaster East, Victoria office, with community and stakeholder engagement as required.
• 6-month fixed-term contract with the possibility of extension.
• A supportive and professional working environment.
• The opportunity to make a meaningful difference in the lives of NDIS participants.

The person we're looking for

This role is particularly suited to someone who is well connected, proactive and entrepreneurial in their approach to Support Coordination.