Support Coordinator

Wallara Australia; City of Melbourne; On-site; AUD 30,000 - 54,000; Part time

Benefits offered by this job

Salary packaging options

Professional development

Employee Assistance Program (EAP)

Endota Spa discounts

Career opportunities and pathways

Job summary

Wallara Australia is seeking a part-time Support Coordinator to join our Client Experience team at our Keysborough head office. You will empower clients to activate their NDIS plans and manage coordination hours, while building strong relationships with families, clients and staff.

You'll thrive in a busy environment, bringing at least 2 years in a support coordination role and experience with individualised plans.

Qualifications

• Minimum 2 years' experience in a Support Coordination role
• Demonstrated experience delivering on individualised plans
• Experience supporting people with disabilities and knowledge of community services
• Knowledge and understanding of the National Disability Insurance Scheme (NDIS)
• Excellent written and verbal communication skills, with the ability to interact at all levels and produce concise notes and reports
• Exceptional problem solving and analytical skills to identify issues and options for positive client outcomes
• Client-focused with ability to work with diverse people to deliver high quality outcomes
• Commitment to WHS, EEO and cultural diversity

Responsibilities

• Empower clients to activate their NDIS plans and manage their support coordination hours
• Respond to participant enquiries promptly
• Build and maintain relationships with families, clients, work teams and the community
• Attend NDIS meetings with clients
• Support transition of new clients into services
• Maintain and update Support Coordination logs
• Process NDIS billing accurately and timely
• Prepare and complete NDS documentation and reporting

Skills

Interpersonal skills

NDIS knowledge

Communication

Time management

Teamwork

Problem solving

Client-first

Education

Disability/Community Services qualification

Job description

We currently have a fantastic opportunity in our Client Experience team for a Support Coordinator. It is a part-time position, located at our head office in Keysborough. You will provide support coordination services to our clients, helping them achieve positive outcomes.

You’ll need to thrive in a busy, fast paced environment and have fantastic interpersonal skills.

Work pattern: 3 days per week, 8:30am – 4:30pm or 9am - 5pm. Days are flexible but Wednesday availability is essential. Flexibility is required to add an extra day when needed.

Key Responsibilities

• Empowering clients to activate their NDIS plans and ensuring outcomes are achieved within their allocated support coordination hours
• Respond to potential participant enquiries in a timely manner
• Build and maintain positive relationships with stakeholders, including families, clients, work teams, and the wider community
• Attend NDIS pre‑planning meetings (as required) and NDIS planning meetings with clients
• Support the transition of new clients and their families into services
• Maintain and update Support Coordination logs
• Process NDIS billing accurately and in a timely manner
• Prepare and complete NDS documentation and reporting as required.

What you'll need to succeed

• Minimum 2 years' experience in a Support Coordination role
• Demonstrated experience in delivering on individualised plans
• Previous experience supporting people with disabilities and knowledge of community services
• Knowledge and understanding of the National Disability Insurance Scheme (NDIS)
• Excellent written and verbal communication skills, with the ability to interact effectively at all levels within the organisation and produce factual, concise file notes and reports
• Exceptional problem solving, analytical and evaluation skills to enable the identification of issues, analysis of options and the judgement to determine appropriate courses of action relevant to achieving positive outcomes for clients
• A client first outlook with well-developed customer relations skills and the ability to work with a range of people to deliver high quality outcomes
• Excellent time management skills and the ability to think laterally
• Ability to work as part of a team and independently
• Commitment to exceptional service delivery and a demonstrated professional approach to work
• Commitment to the principles of WHS, EEO, Cultural Diversity and all relevant legislation
• Relevant tertiary qualification in Disability Support, Community Services, Individual Support or equivalent qualification.

Must Haves

• Right to work in Australia
• NDIS Worker Screening Check
• A supportive and collaborative work culture
• Competitive salary including salary packaging options
• Professional development and training
• Career opportunities and pathways
• EAP - Employee Assistance Program
• Access to employee benefits and discounts. This includes discounts for Endota Spa and more!

About Wallara

Wallara Australia is a unique non-profit organisation based in Melbourne's South East. Every day weprovide creative services for Australia's largest minority group – people with disabilities.We coach them to grow as individuals, to work productively, toexplore their communities and to live the way they choose.

Why a career with Wallara?

Because when you join Wallara, you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll! If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award winner

This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

The Wallara Way:

• Be creative and push the boundaries
• Think client first
• Do the right thingTogether we make a difference
Have fun and celebrate awesomeness

Recruitment process

Your application will be reviewed against the position requirements. If shortlisted, we’ll contact you by email or phone to arrange a phone screening interview. If you progress beyond the phone screening, we’ll invite you to a formal in‑person interview.

We are committed to making our recruitment process accessible to everyone. If you have questions or need adjustments, please contact*********@wallara.com.au

While we will consider all requests, availability may depend on what can reasonably be provided.

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.