Support Coordinator

community solutions; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Meal & entertainment expenses

Car salary packaging options

Paid parental leave (6 weeks)

Employee assistance program

Job summary

Community Solutions Group is seeking an NDIS Support Coordinator in Toowoomba to help participants achieve greater independence by assessing needs and arranging supports. You will work closely with participants to identify services, coordinate plans and address barriers with action plans, aiming for optimal outcomes.

You will build strong relationships with participants, families and providers; travel to visit participants; manage billable hours, documentation and IT systems to ensure accurate

Qualifications

• Thorough understanding of the NDIS and NDIS plans/budgets.
• Experience with billing targets and case noting.
• High level administration experience and IT skills (Excel).
• People person with disability sector experience and ability to motivate participants and families.
• Business mindset with customer service focus.
• Excellent time management and organisation skills.

Responsibilities

• Assess participants' needs and identify supports to reach goals.
• Coordinate supports and maximize NDIs plans for independence.
• Visit participants as required and build rapport with families and providers.
• Negotiate with providers and explain cost allocations within NDIS budgets.
• Ensure service agreements are completed and maintain records.
• Manage billing targets and accurate case notes.

Skills

NDIS knowledge

Billing targets

Administration

IT skills

Excel

People skills

Disability sector experience

Time management

Tools

Excel

Job description

• Full-time permanent position in Toowoomba
• Increase your take-home pay with Salary Packaging
• Join our supportive team with opportunity to up-skill and grow

About Us

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the Role

We are looking for an NDIS Support Coordinator to join our team. In this role, you will help NDIS participants achieve greater independence by assessing their individual needs and identifying the necessary services and supports to reach their goals. You will work closely with participants to coordinate their supports, ensure they maximize their NDIS plans, and address any barriers by implementing action plans.

Other key duties will include:

• Building strong relationships with participants, their families and external service providers
• Driving as required to visit participants
• Helping participants to negotiate with providers about what they will offer and helping them to understand the cost they will need to allocate from their NDIS budget
• Working with billable hours and targets
• Ensuring service agreements are completed
• Taking a holistic approach to capacity building and helping participants to break down and address their barriers

What you will bring to the role:

• Previous experience working with, and a thoroughunderstanding of, the NDISand the ability to understand facets of NDIS Plans/Budgets
• Experience with billing targets and case noting
• High leveladministration experience,compliance capabilities andIT skills- particularly with Excel
• You are a truepeople person,preferably with demonstrated disability sector experience and with the ability to motivate and build rapport with participants, their families and service providers
• Abusiness mindsetand a customer service focus
• Excellenttime managementand prioritisation skills withhigh-level organisation skills

Benefits and Perks

• Salary Package up to$15,900of your annual salary tax free, and additional$2,650for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.