Disability Support Worker

Lotus Ability; Wollongong City Council; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Rostered shifts

Supportive team culture

Regular supervision

Career development in NDIS

Job summary

Lotus Ability is seeking dedicated disability support workers in New South Wales to empower NDIS participants with compassionate, person-centered assistance. You will support daily living activities, mobility, transport, and social engagement within community and supported accommodation settings.

Role requires Certificate III in Disability or equivalent, WWCC, First Aid, and a valid driver's license. The team offers consistent rostered shifts, supervision, and ongoing development within the NDIS

Qualifications

• Empathetic, proactive caregiver with strong interpersonal skills.
• Excellent written and verbal communication for case notes.
• Ability to follow care plans and document accurately.
• Experience in person-centered support and mental health awareness.

Responsibilities

• Provide a safe and empathetic presence, offer active listening, and use emotional regulation techniques to help reduce isolation and distress.
• Assist participants with all aspects of daily personal care with dignity and respect, including showering, toileting, and hygiene assistance.
• Perform safe manual handling tasks, including the skilled operation of hoists and wheelchairs.
• Support in building capacity, pursuing personal goals, and engaging in social, cultural, and recreational activities.
• Support with light domestic duties, such as meal planning/preparation, cleaning and laundry.
• Provide transport for community participation and appointments using your own insured vehicle.
• Follow person-centered care plans and support positive behavior management strategies.
• Maintain clear, precise documentation and case notes in alignment with participant NDIS plans.
• Adhere strictly to NDIS quality standards, safety guidelines, and incident reporting protocols.
• Maintain professional boundaries, participant confidentiality, and uphold choice and control at all times
• Participate in mandatory training and professional development activities

Skills

Empathy

Communication

Problem solving

Person-centered care

Education

Certificate III in Individual Support (Disability)

Job description

Our mission is to empower individuals living with disabilities to lead fulfilling lives filled with choice and independence. We aim to build strength, resilience, and courage to all individuals and provide the best-tailored care in a positive environment.

With a compassionate and person-centered approach, we offer a range of services designed to create a sense of belonging within diverse communities. Our services include community access, life skills training, mental health support, personal care & assistance with daily living in both community and supported accommodation settings.

Our dedicated team is committed to providing exceptional care and guidance within the NDIS space. We are here to support our participants on their unique journey, helping them achieve the life they envision.

About the role

The primary purpose of the role is striving to deliver excellent support care to NDIS Participants. We seek disability support workers who actively support individuals to move along a pathway to living the life they want.

Key responsibilities

Provide a safe and empathetic presence, offer active listening, and use emotional regulation techniques to help reduce isolation and distress

Assist participants with all aspects of daily personal care with dignity and respect, including showering, toileting, and hygiene assistance

Perform safe manual handling tasks, including the skilled operation of hoists and wheelchairs

Support in building capacity, pursuing personal goals, and engaging in social, cultural, and recreational activities.

Support with light domestic duties, such as meal planning/preparation, cleaning and laundry

Provide transport for community participation and appointments using your own insured vehicle.

Follow person-centered care plans and support positive behavior management strategies.

Maintain clear, precise documentation and case notes in alignment with participant NDIS plans.

Adhere strictly to NDIS quality standards, safety guidelines, and incident reporting protocols.

Maintain professional boundaries, participant confidentiality, and uphold choice and control at all times

Participate in mandatory training and professional development activities

About you

You are an empathetic, proactive professional who thrives in both independent and team settings. You bring exceptional communication skills, sound problem-solving abilities, and a strong commitment to person-centered care.

Qualifications & Experience:

Minimum Certificate III in Individual Support (Disability) or equivalent industry experience.

Valid NDIS Worker Screening Check and Working with Children Check (WWCC).

Current First Aid and CPR certificates.

Completed NDIS Orientation Module and Infection Control Training.

Valid Driver's License, a reliable vehicle, and comprehensive car insurance.

Deep understanding of the disability sector, person-centred support, and therapeutic frameworks.

Professional or lived experience supporting individuals experiencing complex mental health challenges, Alcohol and Other Drugs (AOD) dependencies, and/or disabilities.

Proven ability to follow support plans, write professional case notes and reports, and utilise functional IT systems.

At Lotus Ability we offer:

Consistent rostered shifts

Supportive, collaborative team culture with open lines of communication.

Regular supervision, support, and practical performance check-ins.

Opportunities for continuous learning and career development within the NDIS sector.

For further enquiries contact: *****@lotusability.com.au