Support at Home Operations Manager

West-Wimmera-Health-Service; Nhill; On-site; AUD 77,000 - 110,000; Full time

Job summary

West-Wimmera-Health-Service in Nhill is seeking a full-time Support at Home Operations Manager to oversee Community Home Support and home-based services. The role leads day-to-day operations, ensures high-quality, safe care, and aligns programs with regulatory requirements.

Essential requirements include RN qualifications and leadership experience, with strong communication and the ability to manage multiple tasks. Pre-requisites include checks, vaccinations, and a valid driver’s license.

Qualifications

• Registered Nurse qualifications essential.
• Leadership and supervisory experience required.
• Strong written and verbal communication and interpersonal skills.
• Proficient with computer software packages, including Microsoft.
• Ability to multi-task and prioritize tasks.
• Ability to work autonomously and in a team.

Responsibilities

• Operational oversight of CHSP and Support at Home services.
• Recruitment, orientation and supervision of staff within scope of practice.
• Ensure safe, high-standard service delivery in line with guidelines.
• Support change management and strategic objectives of WWHS.
• Coordinate staff meetings and record minutes.
• Foster cross-disciplinary relationships to improve performance.
• Communicate effectively with clients, families and colleagues.

Skills

Registered Nurse

Leadership

Communication

IT literacy

Multi-tasking

Autonomy

Teamwork

Education

Registered Nurse qualifications

Post graduate qualifications in health/business

Job description

We are seeking a SUPPORT AT HOME OPERATIONS MANAGERto work in a full time(80 hours/fortnight)capacity based at Nhill.

RENUMERATION

• Victorian Public Health Sector Health and Allied Services Managers &Administrative Workers (Victorian Public Sector) (Single Interest Enterprise Employers) Enterprise Agreement 2025-2027.
• HS8 - Grade 8 - $67.6685 per hour/ $2,706.74 per week as per award.

ABOUT THE ROLE

• The Support at Home Operations Manager is responsible for the day-to-day operational oversight of the Commonwealth Home Support Program (CHSP) including community-based supports in the home and in centre and Support at Home (SaH).
• The Community Operations Manager is responsible for ensuring care programs which deliver high quality and safe services based on best practice guidelines which meet all legislative and regulatory requirements, and which are responsive to local need.
• The role is accountable for effective stakeholder engagement, including with clients/participants, families, carers and significant others as well as external providers, funding and regulatory bodies.
• The Community Operations Manager is required to work collaboratively with senior management to ensure a strategic approach to service development, promotion, viability and sustainability.

KEY SELECTION CRITERIA

Essential

• Registered Nurse qualifications.
• Previous experience in a leadership role.
• Excellent communication (written and verbal) and interpersonal skills, including the ability to communicate with clients, families and staff.
• Competent in using and operating computer software packages, including Microsoft.
• Ability to multi-task and be able to prioritise tasks.
• Ability to work autonomously as well as within a team.
• Knowledge of Australian Aged Care Quality Standards and Commonwealth Home Support Program guidelines and ability to put these into practice within the organisation.

Desirable

• Post graduate qualifications in related health, business or human resources.

PRE-REQUISITES

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver's License.

KEY RESPONSBILITIES

• Operational oversight of service delivery in relation to CHSP and Support at Home.
• Recruitment, orientation and supervision of staff for these departments ensuring staff only work within their scope of practice and that any additional staff training needs are identified and addressed.
• Using a risk-based approach, ensure service provision is delivered safely and to a high standard, in line with the WWHS values and relevant evidence-based, best practice and regulatory guidelines.
• Implement and assist with change management processes as required and take staff on an effective journey to meet the standard required and the strategic objectives of WWHS.
• Facilitate staff meetings - organise agenda and staff meeting minutes for all relevant meetings and record meeting minutes.
• Form and manage relationships across the organisation, working with multi-disciplinary teams to establish workforce and individual capacity that fosters high level performance, standards compliance and continuous improvement.
• Employ professional, appropriate communication in a range of contexts; uses a range of techniques to elicit and provide information when working with clients and colleagues.

APPLICATIONS CLOSE 13 NOVEMBER 2026