Community Access Team Lead

West-Wimmera-Health-Service; Nhill; On-site; AUD 48,000 - 68,000; Full time

Job summary

West-Wimmera-Health-Service in Nhill is seeking a Community Access Team Lead for a full-time role (80 hours/fortnight). You will lead administrative, intake and reception services to ensure fast, friendly access to Community Health programs.

Collaborating with clinical and operational teams, you will drive service excellence, workforce development and continuous improvement, creating a welcoming, professional experience for consumers from their first contact.

Qualifications

• Bachelor degree in Business, Health administration related field.
• Leadership experience in a health or community services setting.
• Excellent written and verbal communication and interpersonal skills.
• Competent with computer software packages, including Microsoft Office.
• Ability to multi-task and prioritise tasks.
• Ability to work autonomously as well as within a team.
• Knowledge of Australian Aged Care Quality Standards and Commonwealth Home Support Program guidelines and ability to put these into practice within the organisation.
• Post graduate qualifications in related health, business or human resources.

Responsibilities

• Lead and coordinate administrative, intake and reception services to support access to Community Health programs.
• Foster a positive, inclusive and collaborative team culture.
• Ensure enquiries, referrals and appointments are managed accurately and timely.
• Drive high standards of customer service across all service access points.
• Monitor service workflows and implement continuous improvement initiatives.
• Support reporting and compliance across designated program areas.
• Collaborate with clinical and operational teams for effective service delivery.

Skills

Leadership

Communication skills

Multi-tasking

Teamwork

Autonomy

Customer service

Education

Bachelor degree in Business or Health administration related field

Tools

Microsoft Office

Job description

We are seeking a COMUNITY ACCESS TEAM LEAD to work in a full time (80 hours/fortnight) capacity based at Nhill.

RENUMERATION:

• Victorian Public Health Sector Health and Allied Services Managers &Administrative Workers (Victorian Public Sector) (Single Interest Enterprise Employers) Enterprise Agreement 2025-2027.
• HS4 - Grade 4 Level 1 - $41.8288 per hour/ $1,673.15 per week as per award.

29th October, 2026

ABOUT THE ROLE

• The Community Access Team Lead plays a pivotal role in shaping the consumer experience across Community Health services. This position provides leadership, coordination and oversight of administrative, intake and reception functions, ensuring consumers can access services efficiently, receive exceptional customer service, and experience a welcoming and professional environment from their first point of contact.
• The Community Access Team Lead works collaboratively with clinical and operational teams, the role drives service excellence, workforce development and continuous improvement initiatives, while fostering a high-performing team culture that supports quality care, operational effectiveness and positive outcomes for consumers, patients, clients and the broader community.

KEY SELECTION CRITERIA

Essential:

• Bachelor degree in Business, Human Management or a health administration related field.
• Previous experience in a leadership role.
• Excellent communication (written and verbal) and interpersonal skills including the ability to communicate with clients, families and staff.
• Competent in using and operating computer software packages, including Microsoft.
• Ability to multi-task and be able to prioritise tasks.
• Ability to work autonomously as well as within a team.
• Knowledge of Australian Aged Care Quality Standards and Commonwealth Home Support Program guidelines and ability to put these into practice within the organisation.

Desirable:

• Post graduate qualifications in related health, business or human resources.

PRE-REQUISITES

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver’s License

KEY RESPONSBILITIES

• Lead and coordinate the delivery of administrative, intake and reception services to support efficient access to Community Health programs.
• Foster a positive, inclusive and collaborative team culture.
• Ensure client enquiries, referrals, appointments and administrative processes are managed effectively, accurately and in a timely manner.
• Drive high standards of customer service and contribute to a welcoming, professional and consumer-focused experience across all service access points.
• Monitor service workflows, identify opportunities for continuous improvement, and implement initiatives that enhance consumer access, responsiveness and operational efficiency.
• Support consistent administrative practices, compliance requirements and service reporting across designated program areas.
• Collaborate with clinical and operational teams to ensure effective communication, coordination and delivery of services.

APPLICATIONS CLOSE 13 NOVEMBER 2026