Support at Home Manager

Talent Quarter; Brisbane; On-site; AUD 150,000 - 155,000; Full time

Benefits offered by this job

$150,000–$155,000 + superannuation

Not-for-profit salary packaging up to

Job summary

Talent Quarter is partnering with a leading not-for-profit aged care and community services provider to recruit an experienced Manager – Support at Home. This hands-on leader will drive service growth and clinical excellence, overseeing care across multiple locations for about 800 Support at Home clients and 3,000 CHSP clients.

You will strengthen operational performance, improve care planning and clinical delivery, and use technology and data to boost productivity and outcomes.

Qualifications

• Experience in Home Care or Community Aged Care leadership.
• Strong knowledge of care management systems and data tools (Power BI).
• Proven ability to drive clinical governance and quality outcomes.

Responsibilities

• Lead, coach and develop Care Partners across multiple locations.
• Oversee day-to-day Home Care operations with safe, compliant service delivery.
• Drive workforce productivity, KPIs and financial performance.
• Address gaps in clinical care and care planning.
• Utilise Power BI dashboards to identify opportunities for improvement.
• Implement processes to strengthen efficiency and client outcomes.
• Support service growth across multiple funding streams.
• Oversee workforce planning, budgets and risks.
• Ensure compliance with Aged Care Quality Standards and governance.
• Partner with the Executive GM on strategic initiatives.

Skills

Home Care leadership

Team leadership

Power BI

Data interpretation

Care management systems

Stakeholder engagement

Education

Ageing / Individual Support cert

Tools

Alea Care

Job description

Brisbane / Gold Coast QLD | $150,000–$155,000 + Super + Salary Packaging
Lead Home Care Operations | Drive Service Growth & Clinical Excellence

Talent Quarter is partnering with a leading not-for-profit Aged Care and Community Services provider to recruit an experienced Manager – Support at Home.
This is an exciting opportunity for a hands-on, commercially minded leader with strong operational experience in Home Care or Community Aged Care to drive service excellence, improve clinical care standards and support ongoing business growth.
Overseeing services supporting approximately 800Support at Home clients and 3,000 CHSP clients, you'll lead geographically dispersed teams across the Gold Coast through to North Brisbane, with potential to support future expansion into regional and remote communities.

Working closely with the Executive GM, you'll play a key role in strengthening operational performance, addressing gaps in care planning and clinical service delivery, and identifying opportunities to improve productivity through technology, data and smarter ways of working.

Benefitson Offer

• $150,000–$155,000 + superannuation
• Not-for-profit salary packaging benefits of up to $18,550 annually
• Flexible working arrangements and supportive leadership team
• Senior operational leadership role with genuine scope to influence change
• Work closely with the Executive GM to drive service improvements and growth
• Established community aged care provider with a significant client portfolio

Key Responsibilities

• Lead, coach and develop high-performing teams of Care Partners across multiple locations.
• Oversee day-to-day Home Care operations, ensuring safe, compliant and person-centred service delivery.
• Drive workforce productivity, resource utilisation, operational KPIs and financial performance.
• Identify and address gaps in clinical care, care planning, quality and compliance.
• Utilise Power BI dashboards, reporting and operational data to identify improvement opportunities.
• Implement process improvements to strengthen efficiency, consistency and client outcomes.
• Support service growth across Support at Home, HCP, CHSP and QCSS funding streams.
• Oversee workforce planning, performance management, budgets and operational risks.
• Ensure compliance with Aged Care Quality Standards, clinical governance and legislative requirements.
• Partner with the Executive GM to deliver strategic initiatives and operational improvements.

About You

We're looking for an experienced, proactive leader who understands the complexities of community aged care and enjoys balancing quality service delivery with operational and commercial performance.

To be successful, you'll bring:

• Demonstrated management experience within Home Care, Community Aged Care or a related community services environment.
• Strong people leadership skills, ideally managing geographically dispersed teams.
• Sound knowledge of community aged care funding, legislation, quality standards and clinical governance.
• Experience managing operational KPIs, budgets, workforce utilisation and service performance.
• Confidence interpreting data and using reporting tools such as Power BI to improve productivity.
• Experience with care management systems such as Alea Care or similar platforms.
• Strong stakeholder engagement, communication and continuous improvement skills.
• Current driver's licence and flexibility to travel between service locations.

Highly Regarded:

• Clinical background, particularly nursing, allied health or clinical care management.
• Experience improving clinical care standards, care planning and quality outcomes.
• Certificate III or IV in Individual Support / Ageing Support, or relevant tertiary qualifications.
• Experience leading operational transformation or service growth within community aged care.

Why This Role?

This is more than a traditional Home Care management position.

Our client is looking for someone who can challenge existing processes, embrace technology and bring fresh ideasto improve the way services are delivered.

With a strong focus on growth, clinical quality and operational improvement over the next 12 months, you'll have the opportunity to influence meaningful change, support frontline teams and contribute directly to the organisation's future direction.

If you're a hands-on leader who enjoys solving problems, improving performance and delivering better outcomes for older Australians, we'd love to hear from you.