Community Access Team Lead

West Wimmera Health Service; Nhill; On-site; AUD 48,000 - 68,000; Full time

Job summary

West Wimmera Health Service in Nhill is seeking a Community Access Team Lead to provide leadership over administrative, intake and reception services, ensuring efficient access to Community Health programs and a welcoming first point of contact.

The role collaborates with clinical and operational teams to drive service excellence, workforce development and continuous improvement, fostering a high‑performing team and delivering quality care for consumers, patients and the broader community.

Qualifications

• Bachelor degree in Business, Health Administration or related field.
• Leadership experience in a health/admin setting.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office.
• Ability to multi-task and work autonomously.
• Knowledge of Australian Aged Care Quality Standards and CHSP guidelines.

Responsibilities

• Lead and coordinate the delivery of administrative, intake and reception services to support efficient access to Community Health programs.
• Foster a positive, inclusive and collaborative team culture.
• Ensure client enquiries, referrals, appointments and administrative processes are managed effectively, accurately and in a timely manner.
• Drive high standards of customer service and contribute to a welcoming, professional and consumer-focused experience across all service access points.
• Monitor service workflows, identify opportunities for continuous improvement, and implement initiatives that enhance consumer access, responsiveness and operational efficiency.
• Support consistent administrative practices, compliance requirements and service reporting across designated program areas.
• Collaborate with clinical and operational teams to ensure effective communication, coordination and delivery of services.

Skills

Leadership experience

Communication

Multi-tasking

Autonomy

Aged Care Standards knowledge

Microsoft Office

Education

Bachelor's degree in Business, Health Admin or related field

Postgraduate qualifications in related health/business/hr

Job description

29th October, 2026

We are seeking a COMUNITY ACCESS TEAM LEAD to work in a full time (80 hours/fortnight) capacity based at Nhill.

RENUMERATION:

• Victorian Public Health Sector Health and Allied Services Managers &Administrative Workers (Victorian Public Sector) (Single Interest Enterprise Employers) Enterprise Agreement 2025-2027.


• HS4 - Grade 4 Level 1 - $41.8288 per hour/ $1,673.15 per week as per award.

ABOUT THE ROLE

• The Community Access Team Lead plays a pivotal role in shaping the consumer experience across Community Health services. This position provides leadership, coordination and oversight of administrative, intake and reception functions, ensuring consumers can access services efficiently, receive exceptional customer service, and experience a welcoming and professional environment from their first
  point of contact.


• The Community Access Team Lead works collaboratively with clinical and operational teams, the role drives service excellence, workforce development and continuous improvement initiatives, while fostering a high-performing team culture that supports quality care, operational effectiveness and positive outcomes for consumers, patients, clients and the broader community.

KEY SELECTION CRITERIA

Essential:

• Bachelor degree in Business, Human Management or a health administration related field.


• Previous experience in a leadership role.


• Excellent communication (written and verbal) and interpersonal skills including the ability to communicate with clients, families and staff.


• Competent in using and operating computer software packages, including Microsoft.


• Ability to multi-task and be able to prioritise tasks.


• Ability to work autonomously as well as within a team.


• Knowledge of Australian Aged Care Quality Standards and Commonwealth Home Support Program guidelines and ability to put these into practice within the organisation.

Desirable

• Post graduate qualifications in related health, business or human resources.

PRE-REQUISITES

• NDIS Worker Screening Clearance.


• Working with Children Check.


• Fully vaccinated (including influenza) as per current Department of Health Directives.


• Australian Driver’s License

KEY RESPONSBILITIES

• Lead and coordinate the delivery of administrative, intake and reception services to support efficient access to Community Health programs.


• Foster a positive, inclusive and collaborative team culture.


• Ensure client enquiries, referrals, appointments and administrative processes are managed effectively, accurately and in a timely manner.


• Drive high standards of customer service and contribute to a welcoming, professional and consumer-focused experience across all service access points.


• Monitor service workflows, identify opportunities for continuous improvement, and implement initiatives that enhance consumer access, responsiveness and operational efficiency.


• Support consistent administrative practices, compliance requirements and service reporting across designated program areas.


• Collaborate with clinical and operational teams to ensure effective
  communication, coordination and delivery of services.

APPLICATIONS CLOSE 13 NOVEMBER 2026