Support Worker Supervisor

West-Wimmera-Health-Service; Nhill; On-site; AUD 53,000 - 75,000; Full time

Job summary

West-Wimmera-Health-Service in Nhill, Victoria, is seeking a full-time Support Worker Supervisor to coordinate and manage Support Workers across all sites and serve as the primary contact for staff. The role involves ensuring high-quality services, guiding workforce development, and coordinating training to enable safe, person-centred care.

Essential criteria include effective communication, a relevant management qualification (or experience in community health) and knowledge of Aged Care

Qualifications

• Effective communication and organisational skills.
• Qualification (Management, Cert III or higher in Aged Care/ Disability) and/or experience in Community Health.
• Ability to communicate effectively with clients, families, staff and external providers.
• Knowledge of the Aged Care Standards.

Responsibilities

• Provide leadership and operational oversight to Support Workers across all sites.
• Monitor mandatory training and education requirements and ensure competencies remain current.
• Support recruitment activities, onboarding and integration of new employees.
• Act as the primary contact for Support Workers and Social Support staff.
• Coordinate procurement and management of equipment, consumables and supplies.
• Promote service quality, workforce capability and continuous improvement.
• Identify training needs and facilitate development opportunities.
• Support health and safety practices and compliance with policies.

Skills

Communication skills

Organisational skills

Stakeholder communication

Education

Management, Cert III or higher in Aged Care/ Disability field

Job description

We are seeking a SUPPORT WORKER SUPERVISOR to work in a full time (80 hours/fortnight) capacity based at Nhill.

RENUMERATION:

• Victorian Public Health Sector Health and Allied Services Managers &Administrative Workers (Victorian Public Sector) (Single Interest Enterprise Employers) Enterprise Agreement 2025-2027.
• HS5 - Grade 5 Level 1 -$46.4282 per hour/ $1,857.13 per week as per award.

29th October, 2026

ABOUT THE ROLE:

• The Support Worker Supervisor is responsible for the overall coordination and management of Support Workers across all sites, including day-to-day operational oversight. They serve as the primary point of contact for Support Workers, providing guidance, support, and assistance with enquiries as they arise.
• The Support Worker Supervisor plays a key role in maintaining high-quality service delivery by ensuring care standards are met, supporting workforce development, and coordinating training and competency requirements to enable staff to deliver safe, effective, and person-centred services to clients

KEY SELECTION CRITERIA:

Essential:

• Effective communication and organisational skills.
• Relevant qualification (Management, Cert III or higher in Aged Care/ Disability field) and/or experience in Community Health.
• Ability to communicate effectively with internal and external stakeholders (i.e. clients and families, community members, or other staff, management and external providers).
• Knowledge and understanding of the Aged Care Standards.

Desirable:

• Qualification (Certificate or above) in (pertinent to the position) or equivalent field.
• Previous experience working in supervising staff.
• Previous experience in a rural setting

PRE-REQUISITES:

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver’s License

KEY RESPONSBILITIES:

• Provide leadership, supervision, and operational oversight to Support Workers across all sites, and Social Support Assistants as required, ensuring the delivery of safe, high-quality, person-centred services.
• Monitor compliance with mandatory training and education requirements, proactively following up with Support Worker and Social Support staff to ensure competencies remain current.
• Support recruitment activities, including candidate selection, onboarding, orientation, and integration of new employees into the service.
• Act as the primary point of contact for Support Workers, providing guidance, problem-solving support, and timely responses to operational enquiries and issues.
• Coordinate the procurement and management of equipment, consumables, and supplies, ensuring resources are available, maintained, and used safely in accordance with organisational policies and procedures.
• Promote service quality, workforce capability, and continuous improvement through regular communication, mentoring, and support of Support Worker staff.
• Assist in identifying training and development needs and facilitate opportunities to enhance staff knowledge, skills, and compliance with organisational and regulatory requirements.
• Support the implementation of workplace health and safety practices, ensuring safe work environments and adherence to relevant policies, procedures, and legislative requirements.

APPLICATIONS CLOSE 13 NOVEMBER 2026