Support Worker Supervisor

West Wimmera Health Service; Nhill; On-site; AUD 53,000 - 75,000; Full time

Job summary

West Wimmera Health Service is seeking a Support Worker Supervisor for a full-time role based at Nhill, Victoria. The position oversees Support Workers across multiple sites, providing leadership, guidance, and day-to-day operational support to maintain safe, high-quality, person-centred care.

The role requires strong communication, organisational abilities and knowledge of Aged Care Standards, with qualifications in management or aged care/disability being highly regarded.

Qualifications

• Essential: effective communication and organisational skills.
• Essential: qualification in management or aged care/disability or equivalent experience.
• Essential: ability to communicate with clients, families, staff and external providers.
• Essential: knowledge of the Aged Care Standards.

Responsibilities

• Provide leadership and supervision of Support Workers across sites.
• Oversee day-to-day operations and service delivery to ensure safe, person-centred care.
• Coordinate recruitment, onboarding, and competency training for staff.
• Act as primary point of contact for Support Workers and related inquiries.
• Oversee procurement of equipment and supplies in line with policies.
• Promote service quality and staff development.

Skills

Effective communication

Organisational skills

Stakeholder communication

Aged Care Standards knowledge

Education

Management, Cert III or higher in Aged Care/Disability

Job description

29th October, 2026

We are seeking a SUPPORT WORKER SUPERVISOR to work in a full time (80 hours/fortnight) capacity based at Nhill.

RENUMERATION

• Victorian Public Health Sector Health and Allied Services Managers &Administrative Workers (Victorian Public Sector) (Single Interest Enterprise Employers) Enterprise Agreement 2025-2027.


• HS5 - Grade 5 Level 1 - $46.4282 per hour/ $1,857.13 per week as per award.

ABOUT THE ROLE

• The Support Worker Supervisor is responsible for the overall coordination and management of Support Workers across all sites, including day-to-day operational oversight. They serve as the primary point of contact for Support Workers, providing guidance, support, and assistance with enquiries as they arise.


• The Support Worker Supervisor plays a key role in maintaining high-quality service delivery by ensuring care standards are met, supporting workforce development, and coordinating training and competency requirements to enable staff to deliver safe, effective, and person-centred services to clients

KEY SELECTION CRITERIA

Essential:

• Effective communication and organisational skills.


• Relevant qualification (Management, Cert III or higher in Aged Care/ Disability field) and/or experience in Community Health.


• Ability to communicate effectively with internal and external stakeholders (i.e. clients and families, community members, or other staff, management and external providers).


• Knowledge and understanding of the Aged Care Standards.

Desirable:

• Qualification (Certificate or above) in (pertinent to the position) or equivalent field.


• Previous experience working in supervising staff.


• Previous experience in a rural setting

PRE-REQUISITES

• NDIS Worker Screening Clearance.


• Working with Children Check.


• Fully vaccinated (including influenza) as per current Department of Health Directives.


• Australian Driver’s License

KEY RESPONSBILITIES

• Provide leadership, supervision, and operational oversight to Support Workers across all sites, and Social Support Assistants as required, ensuring the delivery of safe, high-quality, person-centred services.


• Monitor compliance with mandatory training and education requirements, proactively following up with Support Worker and Social Support staff to ensure competencies remain current.


• Support recruitment activities, including candidate selection, onboarding, orientation, and integration of new employees into the service.


• Act as the primary point of contact for Support Workers, providing guidance, problem-solving support, and timely responses to operational enquiries and issues.


• Coordinate the procurement and management of equipment, consumables, and supplies, ensuring resources are available, maintained, and used safely in accordance with organisational policies and procedures.


• Promote service quality, workforce capability, and continuous improvement through regular communication, mentoring, and support of Support Worker staff.


• Assist in identifying training and development needs and facilitate opportunities to enhance staff knowledge, skills, and compliance with organisational and regulatory requirements.


• Support the implementation of workplace health and safety practices, ensuring safe work environments and adherence to relevant policies, procedures, and legislative requirements.

APPLICATIONS CLOSE 13 NOVEMBER 2026