Subcontractor Relationship & Performance Manager

Downer Group; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Downer Group in Victoria partners with Homes Victoria and is seeking an SDP Relationship Manager to lead the commercial and operational management of Service Delivery Partners under the contract, driving value for money and reliable performance.

You will build strong supplier relationships, monitor KPIs, support governance and manage disputes across teams to deliver social housing services across Victoria.

Qualifications

• Bachelor-level qualification in a related discipline or equivalent practical experience.
• Experience managing Service Delivery Partners or subcontractors in contract-based service delivery.
• Experience in supplier relationship management with performance monitoring and continuous improvement.
• Ability to analyse pricing, performance and market data for value-for-money assessments.
• Knowledge of procurement governance, probity and compliance principles.

Responsibilities

• Ensure value for money from Service Delivery Partners by maintaining competition across the SDP panel.
• Manage relationships with approved SDPs, maintaining engagement and alignment to contract expectations.
• Monitor SDP performance against KPIs, service standards and contractual obligations.
• Oversee subcontractor compliance, documentation, certifications and audit readiness.
• Handle SDP-related issues, disputes and escalations with operating and commercial teams.

Skills

Procurement

Supply chain

Supplier relationship management

Pricing analysis

Governance & compliance

Education

Procurement/Business degree

Job description

Downer Group in Victoria partners with Homes Victoria and is seeking an SDP Relationship Manager to lead the commercial and operational management of Service Delivery Partners under the contract, driving value for money and reliable performance.

You will build strong supplier relationships, monitor KPIs, support governance and manage disputes across teams to deliver social housing services across Victoria.