Service Delivery Supervisor - Specialist Accommodation

Downer; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare discounts

Perks@Downer program

Descripción de la vacante

Downer Group is partnering with Homes Victoria to deliver essential property maintenance for specialist accommodation across Victoria. The role focuses on coordinating and supervising maintenance, vacant and upgrade works, ensuring safe, reliable service delivery and positive outcomes for residents and the community.

You will manage Service Delivery Partners and trades, coordinate access with agencies, and uphold safety and quality standards in occupied environments.

Formación

• Trade qualification or equivalent practical experience in property maintenance or upgrades.
• Current driver's licence (mandatory).
• Experience supervising or coordinating maintenance in occupied or sensitive environments.
• Understanding Specialist Accommodation environments, access protocols and agency requirements.
• Ability to interpret Job Orders and site instructions for compliant service delivery.
• Competence using works management systems and mobile technology for tracking and communication.

Responsabilidades

• Coordinate and direct Service Delivery Partners and trades from job allocation to completion, sequencing works and meeting timeframes.
• Liaise with Specialist Accommodation agencies to coordinate access and communicate progress.
• Address performance or quality issues with SDPs and escalate where required.
• Monitor completed works for scope, quality and rectification of non-conforming work.
• Ensure works follow Zero Harm principles and site safety controls.

Conocimientos

Coordination

Supervision

Stakeholder communication

Safety compliance

Mobile technology

Educación

Trade qualification in building/maintenance

Driver's licence

Herramientas

Works management systems

Descripción del empleo

Service Delivery Supervisor - Specialist Accommodation

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Service Delivery Supervisor - Specialist Accommodation to join our Homes Victoria team. In this role, you will coordinate and supervise maintenance, vacant and upgrade works across Specialist Accommodation properties. Your work will contribute directly to safe, reliable service delivery and meaningful outcomes for residents for Homes Victoria and the communities we serve.

What You'll Do
This role offers a broad scope, with key responsibilities including:

• Coordinate and direct Service Delivery Partners and trades from job allocation through to completion, sequencing works and meeting required timeframes.
• Liaise with Specialist Accommodation agencies to coordinate access, confirm attendance arrangements and communicate job progress and completion.
• Address performance or quality issues with SDPs, reinforce behavioural expectations and escalation repeated or systemic issues where required.
• Monitor completed works to ensure compliance with scope and quality standards and coordinate rectification of non-conforming work.
• Ensure works are undertaken in line with Zero Harm principles, site-specific safety controls and behavioural requirements.

What You'll Bring

• Trade qualification, building, facilities or construction background, or equivalent practical experience relevant to property maintenance or upgrade works.
• Current driver's licence (mandatory).
• Experience supervising or coordinating maintenance works in occupied or sensitive environments and working directly with SDPs or subcontractors.
• Understanding of Specialist Accommodation environments, including access protocols, agency engagement requirements and behavioural expectations.
• Ability to interpret Job Orders, site-specific instructions and agency requirements to support compliant service delivery.
• Competence in using works management systems and mobile technology for job tracking, evidence capture and communication.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering safe, reliable service delivery and meaningful outcomes for residents for our customer and the communities we serve.

Why Downer?
At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on
Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big
Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future
Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.

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