Contract Officer

Downer; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer discounts

Safety and wellbeing focus

Job summary

Downer Group in Melbourne partners with Homes Victoria to deliver property maintenance and contract governance that strengthens social housing across Victoria. A Contract Officer role supports day‑to‑day contract administration, performance tracking and governance processes to ensure accurate reporting for communities served.

You will collaborate with operations teams and partners, prepare performance reports and dashboards, and help identify process improvements to enhance service delivery and

Qualifications

• Strong understanding of contract performance management, including KPI frameworks and service level measurement.
• Ability to analyse and interpret large data sets using Excel (filters, pivots, reconciliation, trends).
• High attention to detail with data reconciliation across systems.
• Well‑developed organisational skills to manage competing priorities in a high‑volume contract environment.

Responsibilities

• Support contract administration activities including maintaining records, registers, variations, correspondence and approvals in line with governance requirements.
• Assist in tracking contract performance, KPIs and service levels, including preparation of performance reports and dashboards.
• Support coordination between operations teams, service delivery partners and the contract management team for effective service delivery outcomes.
• Support client and internal reporting requirements, including meeting papers, minutes and follow ups.
• Assist in identifying process improvement opportunities and governance reviews.

Skills

Excel data analysis

KPI & dashboards

Governance & reporting

Contract performance management

Organisational skills

Education

Business/Commerce/Contract Management related discipline

Job description

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Contract Officer to join our Homes Victoria team. In this role, you will support effective day to day operation of the Homes Victoria contract by assisting with contract administration, performance reporting, compliance tracking, stakeholder coordination and governance processes. Your work will contribute directly to accurate governance, effective supplier support and reliable reporting for Homes Victoria and the communities we serve.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Support contract administration activities including maintaining contract records, registers, variations, correspondence and approvals in accordance with governance requirements.
• Assist in tracking contract performance, KPIs and service levels, including preparation and collation of performance reports and dashboards.
• Support coordination between operations teams, service delivery partners and the contract management team to enable effective service delivery outcomes.
• Support client and internal reporting requirements, including preparation of meeting papers, minutes, actions and follow ups.
• Assist in identifying process improvement opportunities, including documentation of procedures and support to governance reviews.

What You'll Bring

• Qualification in Business, Commerce, Contract Management, Facilities Management or a related discipline, or equivalent practical experience.
• Strong understanding of contract performance management, including KPI frameworks, service level measurement and performance-based contractual mechanisms such as abatements.
• Ability to analyse and interpret large data sets using Microsoft Excel, including filtering, pivot tables, reconciliation and trend analysis to support performance investigations.
• High attention to detail, with the ability to reconcile data across systems and identify discrepancies or drivers of performance outcomes.
• Well‑developed organisational skills, with the ability to manage competing priorities in a high‑volume, time-sensitive contract environment.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering accurate governance, effective supplier support and reliable reporting for our customer and the communities we serve.

Why Downer?

At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on

Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
  
• Employee Assistance Program providing professional support for you and your family when you need it most.
  
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
  
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.