Subcontractor Relationship Manager

Downer EDI Limited; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer healthcare discounts

Job summary

Downer EDI Limited in Melbourne is seeking a Subcontractor Relationship Manager to lead the commercial and operational management of Service Delivery Partners under the Homes Victoria contract.

You will cultivate strong supplier relationships, ensure value for money, monitor KPIs and manage escalations, governance and compliance across the SDP panel.

Qualifications

• Bachelor-level qualification in procurement, supply chain, commerce, business, finance or related discipline.
• Experience in managing Service Delivery Partners or subcontractors in a BAU, contract-based environment.
• Knowledge of procurement governance, probity and compliance principles.

Responsibilities

• Lead commercial and operational management of Service Delivery Partners under the Homes Victoria contract.
• Maintain engagement, capability and alignment to contract expectations with approved SDPs.
• Monitor performance against KPIs and service standards; escalate underperformance when required.
• Support governance through oversight of subcontractor compliance, documentation and audits.
• Manage SDP-related issues, disputes and escalations with cross-functional teams.

Job description

We have an opportunity for a Subcontractor Relationship Manager to join our Homes Victoria team.

Make the difference that matters

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a SDP Relationship Manager to join our Homes Victoria team. In this role, you will lead the commercial and operational management of Service Delivery Partners engaged under the contract. Your work will contribute directly to strong supplier relationships, value for money and reliable contract performance for Homes Victoria and the communities we serve.

What You'll Do

• Ensure Downer achieves value for money from Service Delivery Partners by maintaining effective competition across the SDP panel.
• Manage ongoing relationships with approved SDPs, maintaining engagement, capability and alignment to contract expectations.
• Monitor SDP performance against KPIs, service standards and contractual obligations, escalating underperformance where required.
• Support contract governance through oversight of subcontractor compliance, documentation, certifications and audit readiness.
• Manage SDP-related issues, disputes and escalations in collaboration with operational and commercial teams.

What You'll Bring

• Qualification in procurement, supply chain, commerce, business, finance or a related discipline, or equivalent practical experience.
• Managing Service Delivery Partners or subcontractors in a BAU, contract-based service delivery environment.
• Ongoing panel or supplier relationship management, including performance monitoring, issue resolution and continuous improvement.
• Ability to analyse pricing, performance and market data to support value for money assessments and recommendations.
• Working knowledge of procurement governance, probity and compliance principles in a BAU environment.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering strong supplier relationships, value for money and reliable contract performance for our customer and the communities we serve.

Why Downer?

At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on

Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

Downer is the leading provider of integrated services in Australia and New Zealand. Driven by our purpose to enable communities to thrive, we deliver essential infrastructure services that improve the lives of millions of people every day and leave a lasting legacy for future generations.

Downer is one of Australia and New Zealand's largest employers, with 31,000 people who are united by a high-performance culture, called ‘The Downer Difference’. Our teams operate in sectors that are closely connected to population growth, urbanisation, national security, and decarbonisation – including roads, rail, ports and airports, power, gas, water, telecommunications, health, education and defence.

Downer is the leading provider of integrated services in Australia and New Zealand. Driven by our purpose to enable communities to thrive, we deliver essential infrastructure services that improve the lives of millions of people every day and leave a lasting legacy for future generations.

Downer is one of Australia and New Zealand's largest employers, with 31,000 people who are united by a high-performance culture, called ‘The Downer Difference’. Our teams operate in sectors that are closely connected to population growth, urbanisation, national security, and decarbonisation – including roads, rail, ports and airports, power, gas, water, telecommunications, health, education and defence.