Responsive Maintenance Manager

Downer; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Training & development

Employee Assistance Program

Perks@Downer discounts

Safety & wellbeing

Job summary

Downer Group in Melbourne partners with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. The Responsive Maintenance Manager will lead the end-to-end delivery of responsive maintenance services across the contract portfolio, contributing to timely, safe and customer-focused outcomes for Homes Victoria.

You will oversee the performance of Service Delivery Partners, monitor KPIs and audits, and

Qualifications

• Must hold a current driver’s licence.
• Experience managing responsive maintenance services with subcontractors.
• Ability to operate in contract-driven environments with defined KPIs.
• Strong communication and stakeholder management skills.
• Demonstrated commitment to safety and WHS obligations.

Responsibilities

• Lead end-to-end delivery of responsive maintenance across the contract portfolio.
• Provide performance oversight of Service Delivery Partners delivering responsive maintenance works.
• Ensure services are delivered with a strong customer focus, communicating with Homes Victoria, LHOs and the Housing Call Centre.
• Monitor KPIs, contractual requirements and audit outcomes; address underperformance as needed.
• Provide reporting, insights and escalation to the Strategic Account Manager on performance, risks and trends.

Skills

Driver's licence

Contract management

Service delivery partner management

Stakeholder communication

Education

Qualification in building, construction, facilities management or related discipline

Tools

Works Management Systems

Job description

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Responsive Maintenance Manager to join our Homes Victoria team. In this role, you will lead the end-to-end delivery of responsive maintenance services across the contract portfolio. Your work will contribute directly to timely, safe and customer-focused maintenance outcomes for Homes Victoria and the communities we serve.

What You'll Do
This role offers a broad scope, with key responsibilities including:

• Manage delivery of all responsive maintenance job orders in accordance with contractual timeframes, priorities and service standards across the contract portfolio.
• Provide performance oversight of Service Delivery Partners delivering responsive maintenance works, including quality, timeliness, safety and customer outcomes.
• Ensure responsive maintenance services are delivered with a strong customer focus, supporting effective communication with Homes Victoria, LHOs and the Housing Call Centre.
• Monitor and manage responsive maintenance performance against KPIs, contractual requirements and audit outcomes, addressing underperformance where required.
• Provide accurate reporting, insights and escalation to the Strategic Account Manager on responsive maintenance performance, risks and trends.

What You'll Bring

• Qualification in building, construction, facilities management or a related discipline, or equivalent practical experience. Demonstrated understanding of workplace health and safety obligations.
• Current driver's licence (mandatory).
• Managing responsive maintenance services delivered through subcontractors or Service Delivery Partners.
• Working within contract-driven service environments with defined KPIs and performance frameworks.
• Using Works Management Systems to monitor job performance and service outcomes.
• Ability to manage and influence Service Delivery Partner performance.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering timely, safe and customer-focused maintenance outcomes for our customer and the communities we serve.

Why Downer?

At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on

Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.