Studio Operations & Guest Experience Lead

Gensler; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gensler is seeking an energetic Studio Operations/Office Services professional in New South Wales to welcome teammates and visitors, maintain studio aesthetics, and coordinate daily facility services. The role supports leadership and oversees office logistics, moves, and events to ensure a seamless, high-quality experience for staff and clients.

You will partner with building management, coordinate travel logistics for guests, manage mail and deliveries, and ensure office spaces meet standards

Qualifications

Responsibilities

• Manage and provide a positive welcome experience for team members and guests
• Maintain the aesthetic integrity and organisation throughout the studio
• Perform facility audits and record repairs or replacements; ensure appliances and furniture work
• Handle all calls through the main office phone number
• Coordinate with building management and maintenance; manage cleaning providers
• Inventory, order and restock office, pantry supplies and marketing materials
• Manage incoming and outgoing mail, couriers and deliveries
• Support office moves, renovations, furnishings and seating assignments
• Provide resources for hotels, restaurants, parking and activities for out-of-town visitors, including remote team members
• Support corporate logistics (travel, visa, transport, accommodation) for guests and overseas colleagues
• Work with the Managing Director on office logistics, moves, updates and client correspondence
• Plan and coordinate events logistics and catering for Team Meetings, Holidays and Wellness events

Job description

Gensler is seeking an energetic Studio Operations/Office Services professional in New South Wales to welcome teammates and visitors, maintain studio aesthetics, and coordinate daily facility services. The role supports leadership and oversees office logistics, moves, and events to ensure a seamless, high-quality experience for staff and clients.

You will partner with building management, coordinate travel logistics for guests, manage mail and deliveries, and ensure office spaces meet standards