Guest Services & Office Support Specialist

White & Case LLP; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

White & Case LLP in Sydney is seeking a friendly Guest Services Assistant to join our Office Operations team. You will support daily operations, welcome clients, manage the reception inbox, and assist with meetings and events to ensure a world-class client experience.

You will handle refreshments, room setups, IT/AV support, and maintain kitchens and breakout areas, while coordinating with facilities and security. A background in customer service is preferred.

Qualifications

• 3+ years of proven working experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Flexible and able to work overtime and weekends for events.

Responsibilities

• Provide and replenish refreshments, catering and tea/coffee orders, ensuring client and staff comfort during meetings.
• Provide reception cover when required by welcoming clients, managing the inbox and responding to urgent queries in the receptionist’s absence.
• Set up and reset meeting rooms and event spaces, including furniture arrangements, catering, AV and sound checks and conference facilities.
• Assist staff and guests with IT and AV requirements, including connecting presentations, coordinating with IT and resolving straightforward technical issues.
• Maintain meeting rooms, visitor desks, kitchens and breakout areas by restocking supplies, cleaning routine equipment and reporting issues.

Skills

Customer service

Written & verbal communication

Teamwork

Multitasking & pressure handling

Job description

White & Case LLP in Sydney is seeking a friendly Guest Services Assistant to join our Office Operations team. You will support daily operations, welcome clients, manage the reception inbox, and assist with meetings and events to ensure a world-class client experience.

You will handle refreshments, room setups, IT/AV support, and maintain kitchens and breakout areas, while coordinating with facilities and security. A background in customer service is preferred.