Student Support Officer

JBS; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive team environment

Progression opportunities

Growing education environment

Meaningful student wellbeing outcomes

Ongoing learning and development

Job summary

JBS Australia’s English Academy in Riverview is hiring a Student Support Officer to welcome international students and help them engage, stay well, and succeed while complying with international education requirements.

You’ll coordinate orientation, support wellbeing, manage records in aXcelerate and SharePoint, and assist with CRICOS/ESOS compliance, course progress and attendance, within a diverse, inclusive learning environment.

Qualifications

• Experience in student services, international education, ELICOS, RTO, community services or a similar customer-focused environment.
• Strong communication and relationship-building skills.
• The ability to engage confidently with students primarily in English.
• Excellent administration and record management skills with strong attention to detail.
• Experience using systems such as aXcelerate, PRISMS, SharePoint and Microsoft Office (desirable).
• An understanding of student welfare, privacy and appropriate escalation practices.
• Knowledge of CRICOS, ESOS and National Code requirements, or the ability to quickly develop this knowledge.
• The ability to manage competing priorities while maintaining a high standard of service.

Responsibilities

• Providing front-line support and guidance to international students
• Assisting students to access internal and external support services while building their confidence and independence
• Coordinating orientation and onboarding activities for new students
• Organising student events, excursions, graduations and wellbeing initiatives
• Monitoring attendance and course progress records and supporting intervention processes for at-risk students
• Maintaining accurate student records within aXcelerate, SharePoint and other approved systems
• Preparing student correspondence and documentation
• Supporting CRICOS, ESOS and National Code compliance requirements
• Assisting with student lifecycle administration, including leave requests, medical certificates, transfers and course completions
• Contributing to a safe, welcoming and culturally inclusive learning environment

Skills

Communication skills

Relationship building

Organisational skills

English proficiency

Administrative skills

Education

Student Services qualification

Education Support

Administration

Community Services

Certificate IV in Counselling

Mental Health First Aid

Tools

aXcelerate

PRISMS

SharePoint

Microsoft Office

Job description

At JBS Australia, we're committed to investing in people, creating opportunities, and supporting success. As part of this commitment, the JBS English Academy plays an important role in preparing international students for employment and life in Australia through high-quality English language education and support.

We are currently seeking an enthusiastic and student-focused Student Support Officer to join our growing English Academy team in Riverview.

About the Role

As the Student Support Officer, you'll be a key point of contact for international students throughout their journey with the Academy. From welcoming students on arrival to supporting their wellbeing, engagement and success, you'll help create a positive and supportive learning environment while ensuring compliance with international education requirements.

This is a diverse and rewarding role that combines student welfare, administration, engagement activities and compliance support.

What You'll Be Doing

• Providing front-line support and guidance to international students
• Assisting students to access internal and external support services while building their confidence and independence
• Coordinating orientation and onboarding activities for new students
• Organising student events, excursions, graduations and wellbeing initiatives
• Monitoring attendance and course progress records and supporting intervention processes for at-risk students
• Maintaining accurate student records within aXcelerate, SharePoint and other approved systems
• Preparing student correspondence and documentation
• Supporting CRICOS, ESOS and National Code compliance requirements
• Assisting with student lifecycle administration, including leave requests, medical certificates, transfers and course completions
• Contributing to a safe, welcoming and culturally inclusive learning environment

What We're Looking For

You will be a personable and organised professional who enjoys working with people from diverse cultural backgrounds and has a genuine passion for supporting student success.

Ideally, you will bring:

• Experience in student services, international education, ELICOS, RTO, community services or a similar customer-focused environment
• Strong communication and relationship-building skills
• The ability to engage confidently with students primarily in English
• Excellent administration and record management skills with strong attention to detail
• Experience using systems such as aXcelerate, PRISMS, SharePoint and Microsoft Office (desirable)
• An understanding of student welfare, privacy and appropriate escalation practices
• Knowledge of CRICOS, ESOS and National Code requirements, or the ability to quickly develop this knowledge
• The ability to manage competing priorities while maintaining a high standard of service

Qualifications

The following would be highly regarded:

• Qualification in Student Services, Education Support, Administration, Community Services or a related field
• Certificate IV in Counselling, Mental Health or similar student welfare training
• Mental Health First Aid and/or First Aid certification
• Previous experience supporting international students or working within an English language academy

Why Join JBS?

At JBS Australia, our people are at the heart of everything we do. Joining the JBS English Academy offers the opportunity to:

• Make a genuine difference in the lives of international students
• Be part of an inclusive and supportive team environment
• Work in a growing education environment connected to one of Australia's leading employers
• Contribute to meaningful student wellbeing, engagement and success outcomes
• Access ongoing learning and development opportunities

JBS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.