International Student Welfare & Engagement Lead

Uniglobalcareers; Northern Territory; On-site; AUD 52,000 - 70,000; Full time

Job summary

JBS Australia Pty Limited operates the JBS English Academy in Riverview, NT. The role focuses on welfare support, administration, engagement activities, and regulatory compliance for international students.

You will provide front-line support, onboarding, attendance monitoring, and records management in systems such as aXcelerate and SharePoint, while contributing to CRICOS/ESOS compliance and fostering an inclusive learning environment.

Qualifications

• Experience in student services or international education.
• Strong communication and relationship-building skills.
• Ability to engage with students mainly in English.
• Excellent administration and record management with attention to detail.
• Experience using systems such as aXcelerate, PRISMS, SharePoint, and Microsoft Office is desirable.
• Understanding of student welfare, privacy, and escalation practices.
• Knowledge of CRICOS, ESOS, National Code requirements, or ability to develop this knowledge.

Responsibilities

• Provide front-line support and guidance to international students.
• Assist students to access internal and external support services while encouraging confidence and independence.
• Coordinate orientation and onboarding activities for new students.
• Organise student events, excursions, graduations, and wellbeing initiatives.
• Monitor attendance and course progress records and support intervention for at-risk students.
• Maintain accurate student records within aXcelerate, SharePoint, and other approved systems.
• Prepare student correspondence and documentation.
• Support CRICOS, ESOS, and National Code compliance.

Skills

Communication skills

Relationship-building

English proficiency

Administration skills

Education

Student Services qualification

Education/Administration qualification

Counselling/Wellbeing training

Tools

aXcelerate

PRISMS

SharePoint

Microsoft Office

Job description

JBS Australia Pty Limited operates the JBS English Academy in Riverview, NT. The role focuses on welfare support, administration, engagement activities, and regulatory compliance for international students.

You will provide front-line support, onboarding, attendance monitoring, and records management in systems such as aXcelerate and SharePoint, while contributing to CRICOS/ESOS compliance and fostering an inclusive learning environment.