Student Support Officer

JBS Australia Pty Limited; Ipswich City; On-site; AUD 60,000 - 70,000; Full time

Job summary

JBS Australia Pty Limited's English Academy seeks a Student Support Officer in Riverview, Queensland. You will be the first point of contact for international students, supporting wellbeing, attendance and pathways to success.

Placing emphasis on compliance with CRICOS, ESOS and National Code requirements, you will coordinate onboarding, manage records and liaise with support services to enable student success.

Qualifications

• Experience in student services or international education.
• Strong communication and relationship-building skills.
• Proficiency with aXcelerate, PRISMS, SharePoint and MS Office.
• Understanding of CRICOS, ESOS and National Code requirements, or ability to learn quickly.

Responsibilities

• Provide front-line support and guidance to international students.
• Assist students to access internal and external support services.
• Coordinate orientation and onboarding activities for new students.
• Organise student events, excursions, graduations and wellbeing initiatives.
• Monitor attendance and course progress records; support interventions.
• Maintain accurate student records in aXcelerate, SharePoint and other systems.
• Prepare student correspondence and documentation.
• Support CRICOS, ESOS compliance requirements.
• Contribute to a welcoming, culturally inclusive learning environment.

Skills

Strong communication

Administrative skills

Record management

Relationship-building

English proficiency

Education

Higher education administration qualification

Certificate IV in Counselling / mental health

Mental Health First Aid

Experience in international education

Tools

aXcelerate

PRISMS

SharePoint

MS Office

Job description

At JBS Australia, we're committed to investing in people, creating opportunities, and supporting success. As part of this commitment, the JBS English Academy plays an important role in preparing international students for employment and life in Australia through high-quality English language education and support.

We are currently seeking an enthusiastic and student-focused Student Support Officer to join our growing English Academy team in Riverview.

About the Role

As the Student Support Officer, you'll be a key point of contact for international students throughout their journey with the Academy. From welcoming students on arrival to supporting their wellbeing, engagement and success, you'll help create a positive and supportive learning environment while ensuring compliance with international education requirements.

This is a diverse and rewarding role that combines student welfare, administration, engagement activities and compliance support.

What You'll Be Doing

Providing front-line support and guidance to international students

Assisting students to access internal and external support services while building their confidence and independence

Coordinating orientation and onboarding activities for new students

Organising student events, excursions, graduations and wellbeing initiatives

Monitoring attendance and course progress records and supporting intervention processes for at-risk students

Maintaining accurate student records within aXcelerate, SharePoint and other approved systems

Preparing student correspondence and documentation

Supporting CRICOS, ESOS and National Code compliance requirements

Assisting with student lifecycle administration, including leave requests, medical certificates, transfers and course completions

Contributing to a safe, welcoming and culturally inclusive learning environment

What We're Looking For

You will be a personable and organised professional who enjoys working with people from diverse cultural backgrounds and has a genuine passion for supporting student success.

Ideally, you will bring:

Experience in student services, international education, ELICOS, RTO, community services or a similar customer-focused environment

Strong communication and relationship‑building skills

The ability to engage confidently with students primarily in English

Excellent administration and record‑management skills with strong attention to detail

Experience using systems such as aXcelerate, PRISMS, SharePoint and Microsoft Office (desirable)

An understanding of student welfare, privacy and appropriate escalation practices

Knowledge of CRICOS, ESOS and National Code requirements, or the ability to quickly develop this knowledge

The ability to manage competing priorities while maintaining a high standard of service

Qualifications

The following would be highly regarded:

Qualification in Student Services, Education Support, Administration, Community Services or a related field

Certificate IV in Counselling, Mental Health or similar student welfare training

Mental Health First Aid and/or First Aid certification

Previous experience supporting international students or working within an English language academy

Why Join JBS?

At JBS Australia, our people are at the heart of everything we do. Joining the JBS English Academy offers the opportunity to:

Make a genuine difference in the lives of international students

Be part of an inclusive and supportive team environment

Work in a growing education environment connected to one of Australia's leading employers

Contribute to meaningful student wellbeing, engagement and success outcomes

Access ongoing learning and development opportunities

JBS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.