Student Success Advisor: Course Planning & Support

University-of-Melbourne; Melbourne; Hybrid; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Discounted services

Professional development opportunities

Job summary

The University of Melbourne is seeking a proactive Student Adviser, Course Planning to provide tailored enrolment and course planning guidance for coursework students. You will work across in-person and virtual channels, developing deep knowledge of university courses and student support, while contributing to student-focused content and workshops.

You will join a high-performing team that values collaboration, training, and continuous improvement, with a strong culture of inclusion and

Qualifications

• Hold a tertiary qualification or equivalent combination of education and customer service experience.
• Demonstrate strong commitment to quality customer service in busy frontline environments.
• Thrive in changing settings with initiative, flexibility and collaborative approaches to team challenges.
• Experience supporting diverse, multicultural client groups in complex service/education organisations.

Responsibilities

• Provide enrolment and course planning advice across coursework degrees, in person and online.
• Use University systems to resolve complex student enquiries and escalate as needed.
• Contribute to information content, presentations, and workshops for students and staff.
• Support training and knowledge sharing within the team to build subject expertise.
• Participate in events and peak service periods, managing time to maintain service standards.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

Tertiary qualification

Tools

CRM software

Microsoft Office

Job description

The University of Melbourne is seeking a proactive Student Adviser, Course Planning to provide tailored enrolment and course planning guidance for coursework students. You will work across in-person and virtual channels, developing deep knowledge of university courses and student support, while contributing to student-focused content and workshops.

You will join a high-performing team that values collaboration, training, and continuous improvement, with a strong culture of inclusion and