Student Adviser, Course Planning

UOM University of Melbourne; Parkville; Hybrid; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Discounted services

Professional development opportunities

Job summary

The University of Melbourne is seeking a dedicated Student Adviser to provide tailored course planning advice for coursework students across in-person and online channels. You will develop deep knowledge of university courses and student support, contributing to high-quality information content and collaborative problem solving.

You will join a high-performing team that values flexibility, continuous improvement, and inclusive service delivery, with opportunities for professional development and

Qualifications

• Hold a tertiary qualification or equivalent combination of education and customer service experience.
• Experience in high-demand frontline environments.
• Ability to work across in-person and virtual channels.
• Experience supporting diverse client groups.
• Proficient in CRM and student systems and MS Office.

Responsibilities

• Provide accurate enrolment and course planning advice across all coursework degrees, in person and online.
• Resolve complex student enquiries using University systems, escalating as needed.
• Contribute to information content, presentations and workshops for students and staff.
• Support training, coaching and knowledge sharing within the team.
• Participate in events and peak service periods, maintaining service standards.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Tertiary qualification

Tools

CRM systems

Student information systems

Microsoft Office

Job description

Role type:Full-time, Fixed-Term for 12 months Department:Student and Scholarly Services Salary: UOM 5 $86,943 – $99,864 p.a. plus 17% super

Frontline student advising across all courses / strong team culture with extensive training / broaden your University-wide networks.

Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity You will provide tailored course planning advice that helps students make confident decisions about their study pathways. Working across in-person and virtual channels, you will develop deep expertise in University courses and student support. You will join a high performing team that values collaboration, innovation and continuous improvement.

What you will deliver:

• Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.
• Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.
• Contribute to high quality information content, presentations and workshops for student and internal staff channels.
• Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.
• Participate in events and peak service periods, managing time effectively to maintain agreed service standards.

You may be a great fit if you:

• Hold a tertiary qualification and or equivalent combination of education and relevant customer service experience.
• Demonstrate strong commitment to quality customer service within busy, high demand frontline environments.
• Thrive in changing settings, showing initiative, flexibility and collaborative approaches to shared team challenges.
• Offer experience supporting diverse, multicultural client groups, ideally within complex service or education organisations.
• Use CRM, student systems and Microsoft Office confidently, with strong online research and information navigation skills.
• Resolve complex enquiries or cases, balancing accuracy, empathy and timely outcomes for students.

Investing in you

• 17% superannuation
• benefits package including salary packaging
• health and wellbeing programs
• discounted services
• professional development opportunities

What we offer you!

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balanceand well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

Our new team – Stop 1

Stop 1 is the University’s primary student services centre, supporting coursework students across their study journey. You will join Student and Scholarly Services, a professional team that enables excellent teaching and learning outcomes. Our collaborative, inclusive culture values innovation, continuous improvement, extensive training and clear pathways for future career growth.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment &Development team at [e-mail].

Application essentials

You must have current valid work rights for Australia. A Working with Children Check is required for all positions.

For queries related to this specific position, contact Andrew Devine at [e-mail]. For questions related to our recruitment process email Tien Nguyen at [e-mail]. For recruitment adjustments contact Kim Groizard on [phone] or at [e-mail] (subject: 'Recruitment Adjustments').

Applications close: Wednesday 28 October 2026 11:55 PM; Melbourne time zone.

Position Description:

JR-018874 Student Adviser, Course Planning.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. You will work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at [e-mail]