Student Adviser, Course Planning

University-of-Melbourne; Melbourne; Hybrid; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Discounted services

Professional development opportunities

Job summary

The University of Melbourne is seeking a proactive Student Adviser, Course Planning to provide tailored enrolment and course planning guidance for coursework students. You will work across in-person and virtual channels, developing deep knowledge of university courses and student support, while contributing to student-focused content and workshops.

You will join a high-performing team that values collaboration, training, and continuous improvement, with a strong culture of inclusion and

Qualifications

• Hold a tertiary qualification or equivalent combination of education and customer service experience.
• Demonstrate strong commitment to quality customer service in busy frontline environments.
• Thrive in changing settings with initiative, flexibility and collaborative approaches to team challenges.
• Experience supporting diverse, multicultural client groups in complex service/education organisations.

Responsibilities

• Provide enrolment and course planning advice across coursework degrees, in person and online.
• Use University systems to resolve complex student enquiries and escalate as needed.
• Contribute to information content, presentations, and workshops for students and staff.
• Support training and knowledge sharing within the team to build subject expertise.
• Participate in events and peak service periods, managing time to maintain service standards.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

Tertiary qualification

Tools

CRM software

Microsoft Office

Job description

Role type: Full-time, Fixed-Term for 12 monthsDepartment: Student and Scholarly ServicesSalary: UOM 5 $86,943 – $99,864 p.a. plus 17% superFrontline student advising across all courses / strong team culture with extensive training / broaden your University-wide networks.Apply now to support diverse students in planning their studies and build a rewarding student services career.Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.The University of MelbourneWe take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.Your next career opportunityYou will provide tailored course planning advice that helps students make confident decisions about their study pathways. Working across in-person and virtual channels, you will develop deep expertise in University courses and student support. You will join a high performing team that values collaboration, innovation and continuous improvement.What you will deliver:Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.Contribute to high quality information content, presentations and workshops for student and internal staff channels.Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.Participate in events and peak service periods, managing time effectively to maintain agreed service standards.You may be a great fit if you:Hold a tertiary qualification and or equivalent combination of education and relevant customer service experience.Demonstrate strong commitment to quality customer service within busy, high demand frontline environments.Thrive in changing settings, showing initiative, flexibility and collaborative approaches to shared team challenges.Offer experience supporting diverse, multicultural client groups, ideally within complex service or education organisations.Use CRM, student systems and Microsoft Office confidently, with strong online research and information navigation skills.Resolve complex enquiries or cases, balancing accuracy, empathy and timely outcomes for students.For further information please refer to the attached PD.What we offer you!We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:Build future financial security with 17% superannuationSupportive flexible work arrangements underpinned by our commitment to inclusion and well-beingCareer development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn LearningProgressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre CompanyHealth and well-being services including a leading Employee Assistance ProgramYour new team – Stop 1Stop 1 is the University’s primary student services centre, supporting coursework students across their study journey. You will join Student and Scholarly Services, a professional team that enables excellent teaching and learning outcomes. Our collaborative, inclusive culture values innovation, continuous improvement, extensive training and clear pathways for future career growth.Be YourselfThe University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.Aboriginal and Torres Strait Islander ApplicantsWe aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [e-mail] .Application essentials:Visit \"apply with us\" to learn more about the process, including tips and FAQs.You must have current valid work rights for Australia.A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.Please upload your resume and a cover letter outlining your interest and experience as part of the application process.Please upload your responses to the Selection Criteria , found in the . Learn more about responding to Selection CriteriaWant to know more?For queries related to this specific position, contact Andrew Devine at [e-mail] questions related to our recruitment process email Tien Nguyen at [e-mail] recruitment adjustments contact Kim Groizard on [phone] or at [e-mail] (subject: 'Recruitment Adjustments').Apply today, and join a community that’s shaping the future.Applications close: Thursday 29 October 2026 11:55 PM; Melbourne time zone.:JR-018874 Student Adviser, Course Planning.pdf