Course Administration Lead — Student Lifecycle & Ops

Vu Online Ltd.; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Vu Online Ltd. is seeking a Course Administration Coordinator to deliver high-quality administrative support across the student lifecycle for Victoria University’s online courses. You will handle admissions, enrolments, credit assessments, fees, and progression with precision and care.

You will triage inquiries, apply policies, maintain accurate records in student management systems, and collaborate across university teams to ensure timely outcomes for students and stakeholders.

Qualifications

• Bachelor’s degree; 3–5 years relevant tertiary administration experience.
• Experience in student administration within a university, TAFE or tertiary environment.
• Ability to interpret policies and apply business rules with sound judgment.
• Experience managing high-volume workloads with competing priorities.
• Experience using student management systems and Microsoft Excel to manage records and reports.

Responsibilities

• Coordinate the end-to-end student lifecycle across VU Online courses (admissions, enrolments, credit assessment, fees, progression).
• Manage enquiries via central inbox; triage, refer and resolve issues.
• Interpret policies and determine next steps for complex administrative matters.
• Maintain accurate records using student management systems and Excel.
• Balance competing priorities while maintaining accuracy and service standards.
• Collaborate with students, academic staff and external stakeholders to resolve issues.
• Identify opportunities to streamline processes and improve data quality.

Skills

High-volume administration

Stakeholder management

Systems and data experience

Microsoft Excel

Student records systems

Communication

Education

Bachelor’s degree

Tools

Student management systems

Databases

Job description

Vu Online Ltd. is seeking a Course Administration Coordinator to deliver high-quality administrative support across the student lifecycle for Victoria University’s online courses. You will handle admissions, enrolments, credit assessments, fees, and progression with precision and care.

You will triage inquiries, apply policies, maintain accurate records in student management systems, and collaborate across university teams to ensure timely outcomes for students and stakeholders.