Student Services Administrator – Training Options & Support

Northern Victoria Institute Of TAFE; Wodonga; On-site; AUD 65,000 - 71,000; Full time

Job summary

Northern Victoria Institute of TAFE (NVITAFE) in Wodonga is seeking an Administration Officer in Student Administration to deliver efficient customer service across channels and support student enrolments. The role is based in Wodonga and supports the SSQ department.

You will work with admin staff to ensure smooth delivery of services, assist with government-funded training eligibility, and provide expert advice on training options to a diverse client base.

Qualifications

• Relevant Diploma and demonstrated experience or a suitable combination of qualifications and experience.
• A solid understanding of procedures, guidelines, and government initiatives relevant to education and student services.

Responsibilities

• Be the first point of contact for students and clients, providing exceptional customer service.
• Offer clear, accurate advice on training options and government initiatives to ensure accessibility and success.
• Provide data entry, reporting, and records management support.
• Collaborate with other teams to contribute to NVITAFE’s growth and success.

Skills

Customer service

Administrative support

Data entry

Reporting

Records management

Education

Diploma

Job description

Northern Victoria Institute of TAFE (NVITAFE) in Wodonga is seeking an Administration Officer in Student Administration to deliver efficient customer service across channels and support student enrolments. The role is based in Wodonga and supports the SSQ department.

You will work with admin staff to ensure smooth delivery of services, assist with government-funded training eligibility, and provide expert advice on training options to a diverse client base.