Administration Officer Student Administration

Northern Victoria Institute Of TAFE; Wodonga; On-site; AUD 65,000 - 71,000; Full time

Job summary

Northern Victoria Institute of TAFE (NVITAFE) in Wodonga is seeking an Administration Officer in Student Administration to deliver efficient customer service across channels and support student enrolments. The role is based in Wodonga and supports the SSQ department.

You will work with admin staff to ensure smooth delivery of services, assist with government-funded training eligibility, and provide expert advice on training options to a diverse client base.

Qualifications

• Relevant Diploma and demonstrated experience or a suitable combination of qualifications and experience.
• A solid understanding of procedures, guidelines, and government initiatives relevant to education and student services.

Responsibilities

• Be the first point of contact for students and clients, providing exceptional customer service.
• Offer clear, accurate advice on training options and government initiatives to ensure accessibility and success.
• Provide data entry, reporting, and records management support.
• Collaborate with other teams to contribute to NVITAFE’s growth and success.

Skills

Customer service

Administrative support

Data entry

Reporting

Records management

Education

Diploma

Job description

Administration Officer Student Administration

Administration Officer Student Administration

Full Time, Ongoing

Location: Wodonga

Salary: $65,228 - $70,740 per annum plus superannuation (PACCT Level 3.1-3.3, Victorian TAFE PACCT Staff Agreement 2025).

• Provide expert advice on training options and government initiatives to clients.

• Work in a supportive environment with a focus on student success and satisfaction.

• Contribute to smooth administrative operations across Wodonga TAFE’s community.

About Northern Victoria Institute of TAFE (NVITAFE)

At Northern Victoria Institute of TAFE (NVITAFE), we're building one connected organisation while continuing to deliver high-quality training and skills through the trusted GOTAFE and Wodonga TAFE brands.

NVITAFE operates across 11 campuses in Northern Victoria, and across a further 12 sites nationally to deliver training to the Australian Defence Force.

As one of Victoria's largest regional TAFEs, with more than 1,000 employees and in excess of 14,000 students, we're investing in our people, our capability, and the future of vocational education.

Every day, our people contribute to helping learners gain the skills, confidence and opportunities to transform their lives.

About the role

Are you passionate about delivering top-notch customer service and thrive in a fast-paced, supportive environment? Wodonga TAFE is looking for an enthusiastic and organised Administration Officer to join our vibrant Student Administration team in the Student Services & Quality (SSQ) department. If you're keen to make a positive impact on students' educational journeys, we'd love to hear from you!

As an Administration Officer in Student Administration, you will be the friendly face and first point of contact for both internal and external clients of the Institute. Your role will be key in providing efficient and responsive customer service across various channels—whether it’s over the counter, by phone, email, or through our ticket system. You’ll assist with student enrolments, determine eligibility for government-funded training places, process payments, and provide expert advice on training options and government initiatives to a diverse range of clients.

You’ll also work closely with our other administrative staff to ensure the smooth and seamless delivery of administrative services across the entire Wodonga TAFE community.

Selected Duties:

• Be the first point of contact for students and clients, providing exceptional customer service.

• Offer clear, accurate advice on training options and government initiatives to ensure accessibility and success.

• Provide valuable administrative support, including data entry, reporting, and records management.

• Collaborate with other teams as needed to contribute to Wodonga TAFE’s growth and success.

This is a fantastic opportunity to join a collaborative team at an exciting time in the evolution of NVITAFE.

About you

You will bring:

Essential:

• Relevant Diploma and demonstrated experience or a suitable combination of qualifications and experience.

Desirable:

• A solid understanding of procedures, guidelines, and government initiatives relevant to education and student services.

We recognise that applicants may not meet every criterion listed in a Position Description. If you believe you have the capability to succeed in the role and can demonstrate relevant skills, experience or potential, we encourage you to apply.

What you'll need

Successful applicants will be required to provide:

• A current National Police Check (issued within three months of commencement)

• A current Employee Working with Children Check (or evidence of application)

• A current driver's licence where required.

Why join us?

Working at NVITAFE means being part of an organisation committed to making a positive difference in our communities.

We offer:

• a supportive and collaborative workplace culture

• professional learning and development opportunities

• meaningful work that supports students, industry and our communities

• the opportunity to help shape the future of one of Victoria's largest regional TAFEs.

We support flexible work arrangements and, where operationally appropriate, may offer options such as flexible start and finish times, hybrid work, part-time arrangements, job sharing or other flexible work options.

An inclusive employer

NVITAFE is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, women, LGBTQIA+ people, Veterans, and people of all ages, genders and identities.

Child Safety Commitment

Central to our values, NVITAFE prioritises the safety and wellbeing of young people, with Child Safety Officers on-site and Child Safety Policies. All staffmustcomplete Child Safe Training and obtain a Working with Children Check and a Nationally Coordinated Criminal History Check.

Applications close: 11.59pm Sunday 29 November2026.

Interviews may be conducted prior to application closing date and the position may be filled if a successful candidate is identified.