Education IT Training & Support Specialist

Department of Education & Training, Victoria; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Department of Education Victoria is seeking a motivated Training & Support Officer to help build school capability by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay. You will develop resources, run professional learning programs and provide practical guidance to staff across the state.

You will work with a statewide team to improve customer experience and service delivery, handle enquiries, and contribute to system

Qualifications

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.

Responsibilities

• Deliver face-to-face, virtual and blended training programs for Department administrativesystems.
• Develop, review and maintain learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and systemowners.
• Support the operation of the Department's IT Training Centres (ITTCs).
• Contribute to system implementations, business improvements and organisational change activities.
• Analyse customer feedback to identify opportunities for continuous improvement.
• Work with a statewide team to deliver consistent, high-quality customer service.

Skills

Training delivery

Interpersonal skills

Organisational skills

Problem solving

Resource development

Collaboration

Enterprise systems knowledge

Quick knowledge acquisition

Education

Certificate IV in Training and Assessment

Victorian Driver Licence

Job description

The Department of Education Victoria is seeking a motivated Training & Support Officer to help build school capability by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay. You will develop resources, run professional learning programs and provide practical guidance to staff across the state.

You will work with a statewide team to improve customer experience and service delivery, handle enquiries, and contribute to system