Education IT Training & Support Specialist

Department of Education Victoria; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Department of Education Victoria in Melbourne seeks a Training & Support Officer to deliver training for Department administrative systems such as Student Insight, CASES21 and eduPay. You will develop learning resources, provide guidance to school and corporate staff, and support IT training centres across the state.

Ideal candidates will have experience delivering training in a customer-focused environment, strong communication and stakeholder engagement skills, and a collaborative

Qualifications

• Experience delivering training, learning or support services in a customer‑focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well‑developed problem‑solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.
• The ability to quickly build knowledge of Department administrative systems and business processes.

Responsibilities

• Deliver engaging face-to-face, virtual and blended training programs for Department administrative systems.
• Develop, review and maintain contemporary learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and system owners.
• Support the operation of the Department's Information Technology Training Centres (ITTCs).
• Contribute to system implementations, business improvement initiatives and organisational change activities.
• Analyse customer feedback and service information to identify opportunities for continuous improvement.
• Work collaboratively within a geographically dispersed statewide team to deliver consistent, high‑quality customer service.

Skills

Training delivery

Stakeholder engagement

Organisational skills

Problem-solving

Resource development

Enterprise systems

Education/government experience

Knowledge of IT systems

Education

Working with Children Check

Certificate IV in Training and Assessment

Current Victorian Driver Licence

Job description

The Department of Education Victoria in Melbourne seeks a Training & Support Officer to deliver training for Department administrative systems such as Student Insight, CASES21 and eduPay. You will develop learning resources, provide guidance to school and corporate staff, and support IT training centres across the state.

Ideal candidates will have experience delivering training in a customer-focused environment, strong communication and stakeholder engagement skills, and a collaborative