Student Experience & Retention Officer

Northern Victoria Institute Of TAFE; Greater Shepparton; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work arrangements (where oper

Hybrid work options (where feasible)

Inclusive workplace and community

Meaningful work supporting students

Job summary

Northern Victoria Institute Of TAFE in Shepparton is seeking a Student Experience and Retention Officer to support students through welfare assistance, proactive engagement, and advocacy. You will help students navigate challenges, stay engaged, and thrive in their education journey.

Join a collaborative team at NVITAFE, contributing to retention efforts and strengthening connections to studies while upholding confidentiality and professional standards.

Qualifications

• Diploma or equivalent in community welfare or related field.
• Experience providing intervention and welfare support to students at risk of disengagement.
• Experience working with local support services and building referral networks.
• Excellent communication, conflict resolution and negotiation skills.
• High-level organisational skills including accurate record-keeping and reporting.
• Proactive and confidential approach to student wellbeing.

Responsibilities

• Provide proactive welfare support and advocacy to help students navigate challenges.
• Deliver targeted engagement initiatives to improve retention and completion.
• Collaborate with campus services and external partners to strengthen support networks.
• Support students to stay connected to their studies and achieve goals.

Skills

Counselling

Welfare support

Intervention

Communication

Record-keeping

Education

Diploma of Community Welfare or equivalent

Job description

Northern Victoria Institute Of TAFE – Shepparton VIC

• Help students facing barriers reconnect,thriveand achieve their goals
• Use your welfareexpertiseto create meaningful change
• Build stronger pathways to wellbeing,resilienceand future success

About Northern Victoria Institute of TAFE

At Northern Victoria Institute of TAFE (NVITAFE),we'rebuilding one connected organisation while continuing to deliverhigh-qualitytrainingand skillsthrough the trusted GOTAFE and Wodonga TAFE brands.

NVITAFEoperatesacross 11 campuses in Northern Victoria, and across a further 12 sites nationally to deliver training to the Australian Defence Force.

As one of Victoria's largest regional TAFEs, with more than 1,000 employees andin excess of14,000 students,we'reinvesting in our people, our capability,and the future ofvocational education.

Every day, our peoplecontribute to helpinglearners gain the skills,confidenceand opportunities to transform their lives.

About the role

Are you passionate about helping students overcome barriers and stay engaged in their education journey? As a Student Experience and Retention Officer, you will play a vital role in supporting students through proactive welfare support, targeted engagement initiatives, and effective advocacy, helping them navigate challenges and stay on track with their studies.

Draw on yourexpertiseto make a meaningful difference in students’ lives, strengthening their connection to their studies, supporting retention, and empowering them to thrive and achieve their goals.

This is a fantastic opportunity to join a collaborative team at an exciting time in the evolution of NVITAFE.

About you

You will bring:

• A Diploma of Community Welfare or equivalentand/orexperience within community welfare or working towards a related qualification.
• Strong skills in providing intervention, counselling, and welfare support to students at risk of disengagement.
• Experience working with local support services and building referral networks.
• Excellent communication, conflict resolution, and negotiation skills.
• High-level organisational skills, includingaccuraterecord-keeping and reporting.
• A flexible, creative, and proactive approach to supporting student success and wellbeing.
• A proactive and professional approach, with a commitment tomaintainingconfidentiality and integrity.

We recognise that applicants may not meet every criterion listed in a Position Description. If you believe you have the capability to succeed in the role and candemonstraterelevant skills,experienceor potential, we encourage you to apply.

What you'll need

Successful applicants willbe requiredto provide:

• a current National Police Check (issued within three months of commencement)
• a current Employee Working with Children Check (or evidence of application)
• a current driver's licence

Working at NVITAFE means being part of an organisation committed to making a positive differencein our communities.

We offer:

• a supportive and collaborative workplace culture
• professional learning and development opportunities
• meaningful work that supports students,industryand our communities
• the opportunity to help shape the future of one of Victoria's largest regional TAFEs.
• We support flexible work arrangements and, where operationallyappropriate, may offer options such as flexible start and finish times, hybrid work, part-time arrangements, job sharing or other flexible work options.
• NVITAFE is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, women, LGBTQIA+ people, Veterans, and people of all ages,gendersand identities.

Child Safety Commitment

Central to our values, NVITAFE prioritises the safety and wellbeing of young people, with Child Safety Officers on-site and Child Safety Policies. All staffmustcomplete Child Safe Training and obtain a Working with Children Check and a Nationally Coordinated Criminal History Check.