Student Services & Academic Administration Officer

Research Management; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Health and wellbeing programs

On-campus childcare

Affordable parking

Study for Staff program

Job summary

University of Queensland (UQ) is seeking a Student and Academic Administration Officer at the St Lucia campus to deliver exceptional student services across enrolment, progression, examinations and grades. You will maintain accurate confidential records, respond to enquiries, and support timetabling, course profiles and grade uploads within a collaborative faculty team.

We value a relevant undergraduate qualification and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates capability in a similar environment.
• The ability to confidently manage competing priorities, maintain accuracy and deliver results in a fast-paced administrative environment.
• Strong written, verbal and interpersonal communication skills, with the ability to provide clear advice and build positive relationships with a diverse range of stakeholders.
• A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail and a proactive approach to problem-solving.
• An understanding of student and academic administration processes, or the ability to quickly develop this knowledge and apply relevant policies and procedures.

Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.
• Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation and responding to enquiries in line with policies and procedures.
• Maintain accurate, secure and confidential student records, ensuring the integrity of information across key academic and administrative processes.
• Process student administration matters relating to admission, progression, examinations, class sign-on, course enrolment, grades and other stages of the student journey.
• Support academic administration activities, including course profile and Blackboard updates, timetabling, examination paper preparation, and grade uploads and amendments.

Skills

Customer service

Written and verbal communication

Attention to detail

Education

Undergraduate qualification or equivalent

Tools

SI-net

Business Objects

CRM systems

Job description

University of Queensland (UQ) is seeking a Student and Academic Administration Officer at the St Lucia campus to deliver exceptional student services across enrolment, progression, examinations and grades. You will maintain accurate confidential records, respond to enquiries, and support timetabling, course profiles and grade uploads within a collaborative faculty team.

We value a relevant undergraduate qualification and the ability to manage competing priorities in a fast-paced environment.