Student Services Operations Manager

Queensland University of Technology; Brisbane; Hybrid; AUD 138,000 - 157,000; Full time

Benefits offered by this job

17% superannuation

17.5% recreation leave loading

Parental leave up to 26 weeks

Job summary

Queensland University of Technology in Brisbane invites applications for a Student Services Operations Manager within the Faculty of Business and Law. The role provides operational leadership for student administration and transactional support across the faculty, ensuring accuracy, timeliness and compliance.

Working in a hybrid arrangement, you will partner with academic leaders and central service units to deliver high-quality services, manage risk, and drive continuous improvement in student

Qualifications

• Degree qualification with substantial experience in student administration or related professional services in higher education.
• Experience in high-volume, policy-driven service delivery with focus on accuracy and compliance.
• Proven ability to lead and manage teams delivering consistent services in a complex organisation.
• Strong understanding of governance and regulatory requirements relating to student administration.
• Excellent organisational and problem-solving skills with ability to manage competing priorities.
• Effective interpersonal and communication skills for collaboration with academic leaders and central units.
• Commitment to equity, diversity and Indigenous Australian engagement.

Responsibilities

• Provide operational leadership for core student administration and transactional student support services.
• Ensure accuracy, timeliness and compliance across processes.
• Support academic leaders and student experience functions to operate effectively.
• Lead risk management and issue resolution in student services.

Skills

Leadership

Communication

Problem solving

Stakeholder management

Governance & compliance

Organisational skills

Education

Degree or equivalent

Job description

Queensland University of Technology – Brisbane QLD

Student Services Operations Manager, Faculty of Business and Law, Queensland University of Technology

• Reference number: 26408b
• Term:ongoing, full-time basis
• Remuneration:$138,193 to $156,633 pa (HEW8) (inclusive of $116,774 to $132,357 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Student Services Operations Manager to join Office of the Deputy Dean, Faculty of Business and Law.

The Student Services Operations Manager is responsible for providing operational leadership to the delivery of core student administration and transactional student support services across the Faculty of Business and Law, ensuring accuracy, consistency, timeliness and compliance. The position plays a critical role in service discipline, risk management and issue resolution, enabling academic leaders and student experience functions to operate effectively.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Business and Law comprises the QUT Business School and QUT Law. Widely recognised for yielding career-ready graduates, industry engagement, and relevant high-quality research, we prepare learners and communities today for the real world of tomorrow. Led by the Executive Dean and the Faculty Leadership Team, the Faculty of Business and Law is committed to real-world learning and research excellence, supported by our deep industry engagement and extensive global connections. Our commitment to inclusivity and belonging encourages our staff and learners to achieve their full potential..

What you need to succeed

• Education, training and/or relevant experience equivalent to completion of a degree with substantial experience in student administration, service operations or a related professional services environment within higher education.
• Demonstrated experience managing high-volume, policy-driven service delivery with a strong focus on accuracy, compliance and risk management.
• Proven ability to lead and manage teams delivering consistent, high-quality services in a complex organisational environment.
• Strong understanding of governance, procedural fairness and regulatory requirements relating to student administration.
• Highly developed organisational and problem-solving skills, with the ability to manage competing priorities and complex cases.
• Effective interpersonal and communication skills, with the ability to work constructively with academic leaders and central service units, combined with a demonstrated commitment to continuous improvement and service excellence.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support ourIndigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

View the job details at:

Student Services Operations Manager

Job opens:

20-Oct-2026

Applications Close:

03-Nov-2026 at 11.30pm